Customer Support Professionals: 30-Minute Interview On Workflow Technology
About this role
What We're Researching
We're running a paid study on how customer support teams manage their daily workflows and utilize their technology stacks. Our goal is to understand the friction points in standard support tools and identify areas for operational improvement. This research feeds directly into shaping better software solutions for high-volume support environments.
How It Works
You will participate in a 30-minute virtual interview using voice and video. During the call, we will ask you to walk us through a typical shift and describe the software tools you rely on most. You will answer questions about specific workflow bottlenecks and share how your team handles escalations. The session concludes with a brief discussion on what an ideal support technology stack would look like for your specific role.
Who This Is For
We are looking for experienced customer support professionals who work directly with customer inquiries and ticketing systems. We welcome support agents, customer success specialists, technical support engineers, and support team leads. You should have hands-on experience navigating complex support workflows on a daily basis.
What You'll Do
Walk us through your daily customer support workflow and ticket management routine.
Describe the technology stack and software tools you use to resolve customer issues.
Detail specific bottlenecks or friction points in your current support process.
Share your perspective on how support tooling could be improved to save time.
Who Should Apply
Active professional in a customer support or customer success role.
Hands-on experience using standard helpdesk or ticketing software.
Comfortable participating in a 30-minute virtual video interview.
Able to clearly articulate workflow challenges and operational processes.
Compensation
$105 one-time
Ready to participate?
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac.
Company at a glance
Terac is an AI-native two-sided marketplace headquartered in downtown San Francisco that connects enterprises with specialized expertise to high-quality professionals on demand. The company's mission is to fundamentally change how labor is allocated globally by using AI-driven matchmaking to connect experts with work opportunities based on thousands of signals about capability, performance, preferences, and potential. Currently placing thousands of experts per month across 50+ projects for 25+ clients, Terac serves leading AI research companies, market research firms, data companies training AI models, and research organizations. With a panel of 100,000+ professionals and ambitions to scale to 10 million, the company has achieved an eight-figure annual run rate and expects to exceed $10 million in revenue in the next year. Having raised $9 million in seed funding, Terac is preparing to launch a Series A round while rapidly expanding its team from 4-5 people to approximately 15 members, with plans to reach 30 by year end.
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