Customer Service Professionals: Salesforce Marketing Cloud Workflows
About this role
What We're Researching
We are running a paid study evaluating how customer service teams utilize Salesforce Marketing Cloud in their daily operations. Our goal is to understand real-world campaign execution, audience segmentation, and communication workflows. This research helps map the typical user journey and identify common friction points within the platform.
How It Works
You will complete an asynchronous screen recording task from your own computer. During the session, you will share your screen and narrate your process as you navigate through a standard Salesforce Marketing Cloud workflow. We will ask you to explain your decision-making, highlight any specific tools you rely on, and describe the outcome of the task. The entire activity is self-paced and requires a clear audio recording of your walkthrough.
Who This Is For
We are looking for customer service professionals and support specialists who actively use Salesforce Marketing Cloud. We welcome customer success managers, service desk leads, and marketing support coordinators with hands-on platform experience. You should be comfortable demonstrating your workflows and articulating your process clearly on video.
What You'll Do
Record a video walkthrough of a typical Salesforce Marketing Cloud task
Share your screen while navigating the platform interface
Narrate your process by explaining the steps you take and why
Highlight the features or tools you use most frequently during your workflow
Who Should Apply
Current customer service or support professional
Hands-on experience using Salesforce Marketing Cloud
Comfortable recording your screen and providing clear audio commentary
Access to a reliable computer with a working microphone
Compensation
$70 per task
Ready to participate?
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac.
Company at a glance
Terac is an AI-native two-sided marketplace headquartered in downtown San Francisco that connects enterprises with specialized expertise to high-quality professionals on demand. The company's mission is to fundamentally change how labor is allocated globally by using AI-driven matchmaking to connect experts with work opportunities based on thousands of signals about capability, performance, preferences, and potential. Currently placing thousands of experts per month across 50+ projects for 25+ clients, Terac serves leading AI research companies, market research firms, data companies training AI models, and research organizations. With a panel of 100,000+ professionals and ambitions to scale to 10 million, the company has achieved an eight-figure annual run rate and expects to exceed $10 million in revenue in the next year. Having raised $9 million in seed funding, Terac is preparing to launch a Series A round while rapidly expanding its team from 4-5 people to approximately 15 members, with plans to reach 30 by year end.
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