Customer Service - Junior Trainee
- Location
- Vancouver, WA, US
- Workplace
- On-site
- Compensation
- $20 – $22
About this role
📣 We're Hiring! 📣
TennMax America Inc. is a worldwide leader in electronic components for Aerospace and Military industries, and is headquartered in Vancouver, WA. We are looking for a dedicated, detail‑oriented candidate to join our manufacturing operations team.
This role is essential to ensuring accurate order processing, clear communication, and seamless coordination between our customers and production teams, and it includes comprehensive on‑the‑job training.
Candidates must be able to commute to our Vancouver, WA headquarters and work on‑site Monday through Friday from 8:00 a.m. to 4:30 p.m.
Key Responsibilities:
- Act as the primary customer contact for order inquiries, updates, and issue resolution
- Enter, review, and manage customer orders within our ERP system with accuracy
- Coordinate closely with manufacturing, scheduling, and shipping to plan production and meet delivery requirements
- Monitor job progress and proactively communicate lead times, changes, or delays
- Support customers with product information, order status updates, and documentation
- Assist with various operational and administrative duties to ensure efficient workflow across departments
Qualifications:
- Strong verbal and written communication skills
- Ability to interact professionally with customers, suppliers, and internal teams
- Positive attitude and eagerness to learn
- Dependable, punctual, and team‑oriented
- Comfortable asking questions and seeking guidance when needed
- Proficiency with Microsoft Office (Outlook, Excel, and Word)
What we Offer:
- Paid Time Off
- Matching 401K Plan
- Paid Holidays
- Medical Coverage
- Dental and Vision Plans
- Employee Assistance Program (EAP)
- Health Advocate Program
- Basic Life & Accidental Death Insurance
- Long-Term & Short-Term Disability Insurance
- Health Care Flexible Spending Accounts
- Dependent Care Flexible Spending Accounts
- Commuter Benefits, Life Mart discounts & Pet Wellness
If you enjoy supporting customers, working within a manufacturing process, and keeping operations running smoothly, we’d love to talk with you!
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