Tennis World - Customer Experience Supervisor - NSW

At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever we operate. Our programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness, and fun into the one.

To help us in achieving our plans we are looking for a Customer Service Supervisor to join our team at Tennis World NSW on a permanent, full-time basis. This role will be to support the afternoon shifts Tuesday-Saturday 2-10pm.

We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.

About the role

We're looking for a proactive, customer-focused team member who is passionate about delivering exceptional experiences and contributing to a vibrant tennis and hospitality environment.

In this role you will be responsible for:

• All aspects of front of house operations are delivered in a friendly and effective manner, including presenting a fresh, clean uncluttered Pro Shop and retail environment
• Maintain and deliver high standards of facility management across all areas within the responsibility of Tennis World Sydney
• Oversee the consistent delivery of excellent customer service and administration at FOH by regularly monitoring performance and offering feedback, training and support to staff as required
• Support all internal and external bookings at Tennis World Sydney, identifying any ways to improve stakeholder relationships to ensure our customer service standards are maintained
• Ensure team engagement and monitor staff productivity, morale, teamwork, communication and job satisfaction
  

About you

To be successful in this role you will have:

• Strong customer service, communication and relationship-building skills, with the ability to engage effectively with clients, members and key stakeholders
• Excellent organisational, administrative and operational skills, with the ability to prioritise workloads, manage competing deadlines and maintain high attention to detail
• Experience in sports, events, retail, functions or hospitality environments desirable
• Qualifications in food and beverage, first aid and responsible serving of alcohol desired
• Ability to work autonomously and collaboratively within a team, with demonstrated leadership or supervisory capabilities
• Hold (or be willing to obtain) a current Police Check and Working with Children Check
• Preparedness to be flexible regarding working hours and arrangements relating to work associated with Tennis Australia

What’s to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & John Cain Arena
• Health & wellbeing benefits, including access to CorePlus Pilates and other wellbeing initiatives
• Onsite gym, tennis facilities & free onsite car parking
• Salary packaging & a range of discounts from our sponsorship partners
• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
• We are proud to be recognised as an employer of choice for women by WORK180

To Apply

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.

If you need assistance or adjustments to fully participate in the application process, please contact recruit@Tennis.com.au.

Applications close 5th October 2026, however, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.