About this role
- Assist customers with account inquiries, transactions, and requests
- Process banking transactions accurately and within SLA
- Provide accurate information on bank products and services
- Escalate complex or unresolved issues to the Customer Service Lead
- Maintain complete and accurate transaction documentation
- Follow standard operating procedures and service scripts
- Identify cross-sell/up-sell opportunities within service guidelines
- Uphold customer protection and data confidentiality standards
- Diploma or Bachelor's degree
- 1-2 years customer service experience, banking preferred
- Good communication in local, Portuguese, and/or English
- Communication
- Customer orientation
- Attention to detail
- Teamwork
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