Commercial Support Manager

Job Purpose

As a Commercial Support Manager, you will play a crucial role in managing sales data, analyzing performance metrics, streamlining sales processes, and providing insights to improve overall sales productivity. The Commercial Support Senior Manager will work closely with cross-functional teams, including Business Development, Marketing & Finance, to ensure alignment and support the achievement of sales goals.

Duties & Responsibilities

Commercial Support

• Manage the process of supporting the commercial team in preparing proposals and presentations to ensure accuracy and consistency of information.
• Supervise the response process for new client inquiries, particularly when the commercial team is unavailable due to meetings or conferences.
• Ensure the client onboarding process on T-portal runs smoothly, with accurate and verified details.
• Oversee the contract management process, ensuring effective coordination between legal, clients, and the commercial team.
• Provide general administrative support to the commercial team as needed.

CRM & Data Management

• Oversee the Commercial Team's collateral on OneDrive, including proposals and presentation templates, and sales enablement materials.
• Oversee the collection, management, and analysis of Salesforce data to provide actionable insights for decision-making.
• Maintain and improve CRM systems, ensuring data accuracy and completeness.
• Generate and distribute regular sales performance reports and dashboards.

Performance Analysis and Reporting

• Report on sales metrics, KPIs, and trends to provide insights and recommendations to sales leadership.
• Support the development of sales forecasts and assist in setting sales targets.

Sales Enablement

• Collaborate with the commercial team to identify training needs and coordinate the development of training materials and programs.
• Provide tools and support to the commercial team to enhance productivity and success.

Cross-Functional Collaboration

• Assist the CRO and VP of Growth in partnering with finance to ensure accurate sales forecasting and budgeting.
• Collaborate with the commercial team to improve customer retention and satisfaction.

Technology and Tools Management

• Evaluate, implement, and manage sales tools and technologies to streamline sales processes such as CRM.
• Provide training and support for sales tools to ensure effective utilization by the sales team.

Process Documentation and Compliance

• Document and maintain sales processes, policies, and procedures.
• Ensure compliance with company policies and regulatory requirements related to sales operations.

Education, Experience & Qualifications

• A bachelor’s degree in business management, marketing, or any related field is preferable.
• 8-10 years of proven experience in sales support or administrative roles.
• Proficiency in data analysis, reporting, and the use of business intelligence tools.
• Strong understanding of sales processes, CRM systems, and sales enablement tools.
• Strong organizational skills and attention to detail.
• Excellent analytical and problem-solving skills.
• Ability to multitask and prioritize workload effectively.
• Excellent verbal and written communication skills.
• Experience with CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
• Excellent level of proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent command of both spoken and written English.

Behavioral Competencies

Technical Competencies

• Team Building & Management
• Conflict Management
• Time Management
• Results Orientation
• Influencing Others
• Customer Relationship Management
• Customer Service
• Proposal Writing
• Sales Tools
• Data Analysis