Outside Parts Account Representative

Job Details: Job Location: SNP St Charles - St Charles, MO, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Day, Job Category: Retail, Outside Parts Account Representative

Key Responsibilities

Customer & Account Management

Develop and maintain strong relationships with existing customers.
Identify new business opportunities and expand the customer base.
Conduct regular customer outreach through calls, visits, and follow-up activities.
Serve as the primary contact for parts inquiries, quotes, orders, and account support.
Build long-term relationships by understanding customer equipment and operational needs.
Ensure timely and professional communication with customers.

Parts Sales & Business Development

Sell commercial and construction equipment parts in Metro St. Louis.
Prepare accurate quotes and communicate pricing and availability.
Follow up on open quotes, special orders, and sales opportunities.
Recommend parts and maintenance solutions based on customer applications and equipment requirements.
Promote preventive maintenance programs, seasonal offerings, and dealership promotions.
Achieve established sales and gross profit goals.

Dealership Collaboration

Work closely with Parts, Service, and Sales departments to ensure customer satisfaction.
Assist with parts identification using electronic catalogs, manuals, and serial number information.
Coordinate special orders, backorders, deliveries, and customer requests.
Support inventory planning and stocking initiatives.
Communicate customer feedback and opportunities to dealership leadership.
Work with outside vendors to grow SNP’s product line.

Administrative Responsibilities

Maintain accurate customer records, quotes, orders, and sales activities.
Process sales transactions and documentation correctly and efficiently.
Follow company policies regarding pricing, credit, discounts, and payments.
Monitor customer accounts and assist with resolving account-related issues.
Complete required reports and documentation in a timely manner.

Qualifications: Qualifications

Required

High school diploma or equivalent.
Previous experience in parts, equipment, agriculture, automotive, customer service, sales, or a related industry.
Strong interpersonal and communication skills.
Ability to establish and maintain customer relationships.
Self-motivated with strong organization and follow-up skills.
Basic computer proficiency.
Valid driver's license with an acceptable driving record.

Preferred

Agricultural equipment dealership experience.
Parts sales or outside sales experience.
Knowledge of agricultural, turf, construction, or commercial equipment.
Experience using electronic parts catalogs and dealership management systems.
Experience with CRM or inventory management software.

Physical Requirements

Ability to sit, stand, walk, bend, and move throughout dealership facilities and customer locations.
Occasionally lift and carry items up to 50 lbs.
Ability to work around equipment, machinery, and warehouse environments.
Travel to customer sites and dealership locations as needed.
Operate company vehicles when authorized.