Parts Advisor

Description

Bellevue, WA | Volvo | Luxury Scandinavian brand | Parts Advisor | Parts Counter | European import | Pacific Northwest | Seattle metro | Veterans encouraged to apply | $30 - $35/hr

IS THIS YOU?

• You're organized, accurate, and take pride in getting the right part to the right person without delay
• You have parts counter or automotive experience and you're comfortable serving both internal customers and retail guests with equal professionalism
• You're looking for a role at a respected Scandinavian luxury brand in one of the Pacific Northwest's most affluent markets

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Volvo Cars of Bellevue serves a loyal, design-forward guest base in one of the Seattle metro's most affluent communities. Volvo owners care deeply about their vehicles and trust the people behind the parts counter to support a service experience that matches the brand's values -- safety, sustainability, and thoughtful craftsmanship. The Parts Advisor is an essential part of delivering on that standard.

WHAT YOU'LL DO

• Serve retail and internal customers at the counter and by phone -- providing accurate parts information, pricing, and availability with professionalism and efficiency
• Assist service technicians and advisors with parts lookup, ordering, and timely delivery to keep the service department productive
• Process parts orders accurately in the DMS -- ensuring all transactions are documented and invoiced correctly
• Receive, inspect, and stock incoming parts inventory -- maintaining bin accuracy and a clean, organized warehouse
• Follow up on back-ordered and special-order parts -- communicating status updates proactively to technicians and service advisors
• Support parts returns, warranty claims, and core submissions per department procedures
• Maintain inventory accuracy and assist with cycle counts
• Support additional parts department duties as needed to keep the operation running smoothly

WHAT WE'RE LOOKING FOR

• Previous parts counter experience in a franchised dealership or automotive parts environment preferred
• Volvo or European import brand experience a strong plus -- familiarity with Volvo parts systems and OEM platforms is a significant advantage
• Accurate and detail-oriented -- parts transactions need to be right the first time
• Comfortable with parts lookup systems and DMS platforms -- or quick to learn them
• Clear, professional communicator -- whether serving a technician at the window or a retail guest on the phone
• Able to manage multiple requests simultaneously in a fast-paced service environment
• Reliable, organized, and self-directed -- you take ownership of your counter
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $30 - $35/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training -- we'll develop your Volvo parts knowledge from day one
• Career growth -- strong parts advisors grow into parts management and fixed ops leadership roles at Swickard
• Employee vehicle purchase and service discounts
• A well-run parts operation at one of Bellevue's most respected luxury import dealerships

WHY VOLVO CARS OF BELLEVUE

• Volvo is a brand built on safety, sustainability, and Scandinavian design -- values that resonate strongly in the Pacific Northwest and create a loyal, engaged ownership base
• Bellevue is one of the most affluent and growing communities in the greater Seattle metro -- a consistent, high-volume service market with a guest base that values quality and precision
• A collaborative parts environment at a store that takes the full guest experience seriously -- from the showroom to the service bay to the parts counter
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we serve every customer, at the counter and on the phone
• A team environment where your accuracy, reliability, and professionalism are recognized and rewarded

Volvo Cars of Bellevue's parts department supports a loyal luxury guest base in one of the Pacific Northwest's most active import markets. The Parts Advisor who joins this team will build real expertise on a distinctive European platform, support a team that values quality at every step, and have a clear path to grow within the Swickard organization.

If you're organized, parts-savvy, and ready to represent a brand built on precision and care -- we'd like to meet you.