Service Operations Coordinator - Europe

Location: Bucharest
Workplace: On-site
Employment: Full-time

About this role

Your mission

Salut și bun venit la Sungrow!

Ready to start your career in an international service environment? As our Service Operations Coordinator, you will support the day-to-day activities that keep our European service organization organized, connected, and moving forward.

Working closely with colleagues across different teams, you will gain hands-on experience with service processes, systems, customer cases, and operational coordination. Curious what your day could look like? Let’s dive in:

Keep in mind this is a 2-year limited opportunity with possible extension.

Support the coordination and administration of service requests, contracts, work orders, and customer cases.
Keep service information accurate and up to date in the relevant systems and help colleagues access the information they need.
Follow up on service milestones, contract dates, documentation, and invoicing-related information.
Assist with preparing regular operational reports and highlighting missing information, delays, or recurring issues.
Support project handovers into service and help maintain clear and complete project and service documentation.
Work closely with Service Managers, Field Service, Remote O&M, Finance, Logistics, and Sales colleagues across Europe.

Your profile

All right, sounds interesting so far? Now let’s look at what could help you feel at home and grow in this role:

A degree or professional qualification in Business Administration, Operations, Supply Chain, Engineering, or a related field, or comparable practical experience.
First practical experience through an internship, student job, traineeship, or junior position in operations, customer service, project coordination, logistics, administration, or a similar area is a plus.
Good organizational skills, attention to detail, and a structured approach to keeping track of tasks and information.
Comfortable working with MS Office, particularly Excel, while previous exposure to CRM, ERP, or ticketing systems is a plus.
A collaborative and proactive mindset, with the confidence to communicate with colleagues from different teams and countries.
English C1; Romanian B2 or higher is a plus, and additional European languages are welcome.

Why us?

About us

We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!

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