Customer Success Manager - Greece & Cyprus
- Location
- Athens
- Workplace
- On-site
- Employment
- Full-time
About this role
Your mission
Hello and a warm welcome from all of us here at Sungrow!
We’re looking for a Customer Success Manager - Greece & Cyprus, based in Greece, to support and grow our C&I and Residential business across Greece and Cyprus by combining technical expertise with strong partner relationships.
Sitting between technical sales and partner success, you’ll help customers and partners across both markets choose the right solutions, build confidence in our technology, and turn great technical support into long-term business success.
Curious what that looks like in practice? Let’s dive right in:
- Act as a trusted technical and commercial partner for customers, distributors, installers, and other relevant partners across our C&I and Residential PV business in Greece and Cyprus.
- Support partners with solution design, product selection, technical consultations, and pre-sales guidance, helping them identify the right Sungrow solutions for their applications.
- Develop strong, long-term partner relationships by understanding local business needs, following up on technical and commercial topics, and proactively identifying opportunities for further cooperation.
- Enable partners through product presentations, technical training, workshops, and knowledge sharing, helping them confidently position and work with our solutions.
- Gather structured feedback on products, technical requirements, market trends, and competitor solutions across Greece and Cyprus, sharing relevant insights with our product, sales, service, and technical teams.
- Work closely with sales, service, product, marketing, and distribution colleagues to create a smooth partner journey from the first technical discussion through implementation and ongoing cooperation.
Your profile
All right, that was an interesting mix, wasn’t it? This isn’t a purely commercial sales position, nor is it a purely technical engineering role. We’re looking for someone who enjoys working where technology, partners, and business meet and who is comfortable supporting customers across both Greece and Cyprus.
- A degree or comparable technical background in electrical engineering, renewable energy, energy systems, electronics, or a related field would be highly valuable.
- Experience in technical sales, pre-sales, solution engineering, partner success, customer success, or technical account management, ideally within solar PV, energy storage, electrical equipment, or power electronics.
- Good understanding of solar PV systems and inverter technology, with knowledge of Residential and/or C&I applications; experience with energy storage solutions is a strong plus.
- Strong communication and relationship-building skills, with the ability to explain technical concepts clearly to both technically and commercially focused partners.
- A proactive, customer-focused mindset with the ability to identify partner needs, solve problems, manage priorities across two markets, and turn technical expertise into long-term customer value.
- Greek C1 and English B2 or higher, with willingness to travel regularly across Greece and Cyprus for customer meetings, partner visits, workshops, and training activities.
Why us?
About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!
We are fighting every day to make our mission happen – Clean Power for All!
With 870+GW of clean power presently installed worldwide, we are on the road to success!
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Want to know more? Check out what working with us is like!
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