Associate Campus Director of Guest Services - FVC

Job DetailsJob Location: Fuquay-Varina Campus - Fuquay Varina, NC 27526Summary of Position

The Associate Campus Director of Guest Services serves as the primary leader over Guest Services at the Fuquay-Varina Campus. This position is responsible for everything from the street to the seat, and catalyzing all connection points to the Summit Church. They interact with guests and members and help volunteers take their next step as a disciple of Jesus.

Qualifications and Requirements

Views serving as a discipleship vehicle, helping volunteers take their next step as a disciple
Strong leadership skills; lead others, cast vision, call them to action, delegate with discretion
Ability to recruit, lead, and delegate responsibilities to a volunteer team
Flexible and adaptable, able to multi-task in the midst of chaos, teachable and eager to learn
Strong problem solving skills; organized, detailed, and able to make good decisions
Visualize how all details work together in weekend ministries and help others see the same
Is a self starter who also operates well in a team context
Member, or willing and able to become a member, of the Summit Church
ResponsibilitiesResponsibilities

Guest Services

Follow and implement the Guest Services EPOD
Lead and invest in the Guest Services volunteer team on Sundays and during the week
Recruit and train Guest Services leaders by scheduling, leading, and executing Guest Services Trainings monthly (except July and December)
Recruit, train, equip, and empower Service Leads, and Team Leads of Parking, Seating, First Time Guests (FTG), and other Guest Services sub-teams as assigned
Cast vision to implement a culture of Guest Services in all ministry areas of the campus
Oversee the FTG process, leading campus staff to engage and follow up with each guest in the week(s) after their visit

Ensures weekly input of data metrics
Handles communion supplies, ensuring they are setup and put away
Oversees baptism logistics and processes from start to finish, including data entry
Oversee and lead setup and tear down process for the campus at Fuquay-Varina High School
Cast vision for and help lead campus-wide events
Ensure transportation of campus mailbox to Brier Creek Campus as directed by the Accounting team
Any tasks and responsibilities as assigned by the Campus Pastor

Participate in the following rhythms

Monthly Guest Services Director meetings
Bi-monthly meetings with Area Director
Each fall, serve as a facilitator for the Guest Services Collective
Each spring, nominate volunteers to participate in the High-Capacity Volunteer Cohort (participation in the Cohort is also a requirement during the first year of employment)

Churchwide Events

The hours for this position are expected to be 20 hours per week. As one church that meets in many locations, there are several times throughout the year that Summit holds church-wide events in an effort to do whatever it takes to reach all people. All staff members are expected to serve at these church-wide events regardless of the positions they hold.

Such events include, but are not limited to: Easter services, church-wide prayer meetings, Good Friday service, and Christmas services. Serving expectations will be communicated in advance of each event.