Associate Implementation Engineer I
About this role
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
AboutThe Implementation Engineer position will play an integral role in the execution and oversight for the launch plan of brands across Stord’s network. You will serve as a lead in implementations and launches of new technical and fulfillment projects across the US and Canada. This position will offer the responsibility of managing expectations and the overall process of our 3PL warehousing function.
What You'll Do:
Implement systems and processes for all of Stord's business units
Oversee Systems Integrations and User Acceptance Testing end to end for upcoming brands
Deploy technical and functional processes within the 4 walls, managing Design, SIT, UAT, Go-live and hypercare.
Implement Stord's OMS and WMS systems end to end
Implement physical and system processes to ensure self-sustainability and profitability within the fulfillment center operation
Engage with internal teams as well as new and existing Stord customers to ensure a successful launch
Serve as a partner to ensure on-going needs are being met to the standard provided
Build easy to understand SOPs to hand-off to the Customer Experience and Local Operations teams
What You'll Need:
Warehouse or WMS implementation experience
Strong understanding of e-commerce fulfillment processes
Ability to manage complex projects and facilitation of cross functional planning and execution
Excellent planning, organizational, and time management skills
Experience managing an array of teams and stakeholders
Strong written and verbal communication skills
Risk and opportunity mitigation and management experience
Bonus Points
Bachelor’s Degree in Supply Chain Management or Industrial Engineering
3-5 years of experience within Supply Chain or Logistics
Direct experience with WMS or Warehouse implementation
Company at a glance
Stord is the physical intelligence layer for independent commerce, giving brands the fulfillment network, software, AI, and robotics they need to own the entire relationship with their customer, from checkout to delivery to returns.
Prime reset what consumers expect from delivery, and every brand competing against it pays with margin, data, and the relationship with their own customer. Stord gives independent brands that same infrastructure advantage, without the trade-off. With Stord, brands grow revenue, reduce costs, and delight every customer they ship to.
Today Stord serves 1,000+ brands. Our network spans nearly 100 fulfillment locations worldwide, processes $15B+ in GMV annually, and reaches nearly one in four U.S. households.
Stord Labs, our physical intelligence lab in Atlanta, builds and tests AI and robotics on live orders before rolling proven systems out across the full network. The result is intelligence that compounds with every order that runs through it.
Backed by Kleiner Perkins, Founders Fund, Strike Capital, Franklin Templeton, and other leading investors, Stord has raised $250M in Series F equity funding at a $3B valuation.
The physical intelligence layer for independent commerce is here.
This is a place for people who want to work at the edge of commerce and applied AI on real, physical problems, not simulations. The pace is intense and the systems you ship move real freight for real brands within days. If you want to build the infrastructure that defines the next era of commerce, this is where you do it.
Join our team: https://www.stord.com/careers/.
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