Senior Project Engineer

Job Description: NOC Support Engineer – CCTV

Position Title: NOC Support Engineer – CCTV

Department: Network Operations Center (NOC)

Location: Andheri

Reports To: NOC Manager / Operations Lead

The NOC Support Engineer – CCTV is responsible for monitoring, managing, and troubleshooting CCTV networks and surveillance infrastructure in real-time. The role ensures system uptime, timely incident response, proactive maintenance, and endpoint health management while coordinating with on-ground field engineers and clients to ensure service continuity.

Monitoring & Surveillance

- Monitor CCTV systems, health dashboards, NVR/DVR feeds, and network alerts 24/7.

- Track status of all devices including cameras, servers, storage, and network equipment.

- Respond to system-generated alarms promptly.

Incident Management

- Diagnose and resolve first-level and second-level technical issues related to CCTV, network connectivity, NVR/DVR failures, and video retention issues.

- Escalate unresolved issues to senior engineers or field teams as per SOP.

- Log incidents in the ticketing system and ensure timely closure.

Network & CCTV System Support

- Perform health checks on CCTV endpoints, bandwidth, storage utilization, and video quality.

- Troubleshoot IP camera issues, power supply failures, PoE switch problems, and configuration errors.

- Assist with firmware updates, camera resets, and basic configuration tasks.

Coordination & Communication

- Coordinate with field technicians for on-site support and maintenance.

- Provide detailed incident reports to management and clients.

- Ensure communication throughout the ticket lifecycle.

Documentation & Reporting

- Maintain updated asset inventory for CCTV devices.

- Prepare daily/weekly system performance and downtime reports.

- Update knowledge base articles and troubleshooting guides.

Compliance & SOP Adherence

- Follow SLA, escalation matrix, and NOC operational guidelines.

- Ensure CCTV data integrity, security compliance, and retention policies.

3. Required Skills & Qualifications

Technical Skills

- Hands-on knowledge of CCTV systems: IP cameras, analog cameras, NVRs, DVRs.

- Understanding of networking: IP addressing, routing basics, switching, VLANs, PoE.

- Experience with monitoring tools (VMS, NOC dashboards, SNMP-based tools).

- Good understanding of storage systems (NAS/SAN preferred).

- Familiarity with CCTV brands (Hikvision, Dahua, Honeywell, CP Plus, Axis, etc.).

Soft Skills

- Strong analytical and problem-solving skills.

- Excellent communication and coordination abilities.

- Ability to work in shifts (24/7 environment).

- Attention to detail and ability to work under pressure.

4. Educational & Professional Requirements

- Diploma/BE/BTech in Electronics, IT, Computer Science, or related field.

- 1–3 years of experience in CCTV/NOC/network support roles.

- Preferred Certifications: CCNA, CCTV/VMS vendor certifications, NOC/Network Monitoring Tools training.

5. Key Performance Indicators (KPIs)

- Incident response time

- SLA adherence

- System uptime percentage

- Ticket closure rate

- Accuracy of reporting and documentation