Team Leader Manufacturing

Starkey is hiring a Team Leader Manufacturing at its global headquarters in Eden Prairie, MN.  This position is responsible for managing the Production Teams. Develop technician’s skills to fill the right “seat” on the team. Support team growth and improvement through communication, leadership, and training. This position will also support domestic sub-facilities, international sub-facilities, and service centers by building product aligning with our corporate initiatives. Starkey offers a generous benefits package along with 4 weeks of PTO, 401K, onsite wellness clinic and cafeteria and more. 

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8RiINfrc6 

Responsibilities

• Manage the Custom Production Teams as assigned. 
• Establish expectations for the Team and follow-up at regular intervals.  Set short- and long-term goals for each and provide the support to achieve those goals.   Provide feedback on performance on a regular basis. Recognize top performers. Recognize the need to take corrective actions on poor performers provide information to the Production Manager. 
• Monitor Team key measures:  TRR (total return rates), 4-day service levels, productivity (minutes per unit), overtime and Internal rework.  Drive appropriate action when measures fall outside their desired operating range. 
• Review the team measures on a regular basis, with the Production Manager.  Recognize favorable and unfavorable trends in the information and take corrective actions to bring the results back to the appropriate levels. 
• Total Return Rates (New, Remake, and/or Repair).  Review TRR over time (trend).  Identify areas for improvement.  Drive action for improvement. 
• Four-day Service Levels.  Review service levels and manage WIP (work in process) levels.  Identify & eliminate bottlenecks in the flow process, adjust schedules to match work levels, identify aging orders. 
• Productivity and Overtime.  Adjust schedules to match work levels, scheduling overtime or reduced work hours as needed.  
• Work quality back into the process by reviewing rework rates, emphasizing TQC points, identifying cross-training opportunities, and ensuring appropriate staff levels.  Work with the Technicians on tools and techniques in reducing in-house rework. 
• Support the Training, Final Quality Control, and expediting department/functions. 
• Support the mission Training and FQC groups. 
• Support Trainings’ functions:  mentor technicians, help the transition from training to the team. 
• Help support steps to incorporate FQC back into the manufacturing process.  Use team quality results to set the inspection level (high, medium, low or audit only). 
• Understand the manufacturing cost to produce. 
• Support Production Manager in reducing departmental costs. Help reduce cost by reducing in-house rework. 
• Communicate to Team Members on Product Information, Processes, Quality, and personal development. 
• Conduct meetings with team members on new product introductions, product changes, process and material changes, quality initiatives and results sharing.   Meetings can be formal, informal, group, select individuals, or one-on-one. 
• Support manufacturing of Sub-Facilities and Service Centers orders. 
• Provide manufacturing support to sub facilities, service centers, and manufacturing partners utilizing key production staff. 
• Support and Promote Lean Manufacturing. 
• Understand the Lean process and participate in Lean events.  Identify opportunities for kaizen events, provide the resources to participate in the events, and assess the final outcome at the management review. 
• Audit finished product on a regular schedule to ensure product quality is maintained. 
• Develop an audit schedule and review product from your Team on a regular basis 
• Other duties/responsibilities as assigned 

Job Requirements

• High School and 2-3 years of manufacturing experience required 
• Knowledge of audiometric data desired 
• Knowledge of hearing aid product and process required 
• Knowledge of Starkey’s computer systems required. 

Competencies, Skills & Abilities

• Excellent leadership skills desired 
• Excellent organizational skills desired 
• Strong communication skills desired. 

Salary and Other Compensation: 
The target rate for this position is between $XXXXX to $XXXX/year.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.  

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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