About this role
Job DetailsLevel: EntryJob Location: Anaheim Branch - Anaheim, CA 92801Position Type: Full TimeEducation Level: High SchoolSalary Range: $22.00 - $24.50 HourlyJob Category: Customer ServiceWith over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry.
We are seeking a Monitoring Center Specialist to join our team in Anaheim, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees’ personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.
Various shifts - to include weekends and holidays. This is a professional environment with a stable company!
Job Description
Respond to residential and commercial alarm signals, based on established company policies and procedures, when triggered and alerted on computer
Answer high-volume of phone calls, strong computer skills
Respond to residential and commercial alarm signals, based on company policies and procedures, when triggered and alerted on computer monitor
Dispatch security or emergency personnel, if applicable, to premises after receiving alarm signal
Interact with customers, customer emergency contacts, and emergency dispatchers while responding to residential and/or business alarm signals
Establish and maintain rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States
Understand and use correct interdepartmental procedures and policies when interfacing with other departments
Great phone etiquette, comfortable speaking with clients on the phone
Perform basic troubleshooting
Requirements
Strong verbal and written skills required – able to handle a high call volume and excellent customer service
Type a minimum of 40wpm
Answer high-volume of phone calls
Strong computer skills
Good written and verbal communication skills
Benefits
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, medical, dental & vision insurance, life insurance, paid company holidays, and paid vacations.
*SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.
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