About this role
As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff.
Responsibilities:
- Answer high-volume inbound calls in a courteous and timely manner
- Schedule, reschedule, and cancel appointments using the Practice EMR
- Provide accurate information regarding the services offered
- Route calls to appropriate departments
- Maintain HIPAA compliance at all times
- Document records of patient interactions
- Assist with outbound calls to referral patients
- Other duties as assigned
Please note this position does require you to be seated at your desk for the majority of your work day. There is a 1 hour unpaid lunch break, and the schedule for this role is 7:45a-5p, Monday thru Friday.
Job Type: Full-time, In-Person
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