About this role
Job DetailsJob Location: Southminster - Charlotte, NC 28210Position Type: Full TimeEducation Level: Not SpecifiedJob Shift: AnyJob Category: Admin - ClericalAt Southminster, we’re more than just a retirement community – we’re a place where individuals thrive, where dignity and quality of life matter every day. As a premier, award-winning senior living community, Southminster is committed to excellence, compassion, and innovation in care. Residents and team members enjoy an environment of collaboration and purpose. When you join us, you become part of a community that values service, growth, and making a real difference in people’s lives.
Why Join Us?
Competitive pay
Meaningful work – your efforts directly impact residents’ comfort, wellbeing, and independence
Great benefits package, including
Up to 6% matching on our 403(b) retirement plan
Free Employee Assistance Program
Onsite team member $5 meal benefit which includes an entrée, two sides, and a dessert
Onsite fitness, consignment, and pharmacy resources
Bi-weekly direct deposit pay
Work in a supportive, team-oriented environment with opportunities to grow and learn
What You’ll Do
Answer and transfer all external and internal calls.
Greet and assist visitors.
Assist residents as requested including: direct residents to proper departments, collect monthly resident fees, accept and deliver messages (i.e. flowers, medicine, UPS), offer advice about overnight accommodations, restaurants, and points of interest.
Other requests, as required.
Accept and distribute business deliveries including notifying individuals of deliveries as necessary.
Inform backup/weekend receptionists of any unusual circumstances.
Keep resident information material updated. Maintain resident confidentiality.
Maintain and distribute residents out of town forms and family member out of town forms and notify proper departments as needed.
Monitor records for those residents who are in hospital or temporarily in the health center.
Keep business information updated
Continually monitor guest apartments to ensure they are cleaned and ready for check in or out.
Call maintenance order on radio and write up maintenance requisitions.
Take emergency maintenance and housekeeping calls after 4 p.m. Monday-Friday and on weekends and complete maintenance requests during these times
Be alert of any policy or management changes to better perform job responsibilities.
Receives, dates stamps, and distributes all incoming invoices to appropriate individuals for approval for payment. Assigns account codes for administrative invoices.
C.A.R.E. First! Centered Around Residents Experience. Employee exemplifies this in all aspects of the job.
Qualifications/Requirements
High school diplomas or equivalent
Customer service experience
Experience with switchboard
Must be available to work most hours between 8a – 8p (Monday through Friday) and 9a – 7p (Saturday and Sunday), but some flexibility will be offered
Must be able to lift up to 25lbs., walk throughout our campus daily, and stand throughout the day, as needed
Must be able to drive a golf cart and pass the driving test
How to Apply
If you’re ready to join a community that values your skills, your heart, and your growth, we’d love to hear from you. Click “Apply” to submit your application via Paycom. We look forward to meeting you and exploring how you can make a difference at Southminster.
Qualifications
High School diploma or GED Equivalent
Customer Service Experience Required
Experience with switchboard
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