Solidroad centers coaching and personalized feedback as core to developing customer conversation skills.
Staff Software Engineer
San Francisco · On-site$250k – $300k + EquityNo Visa Sponsorship
About this role
We are looking for a Staff Software Engineer with 4+ years of experience to join our team in San Francisco. We are seeking an ambitious and talented engineer who can take ownership of major parts of our product, shape our technical decisions, and mentor teammates. This is a critical hire to help us scale our product and engineering team as we grow.
What will you be doing?
Lead the development of advanced prompt engineering and retrieval pipelines to handle thousands of customer conversations daily.
Architect and build real-time, interactive multimodal training simulations using technologies like OpenAI, ElevenLabs, and Vapi.
Drive the creation of high-performance, intuitive user experiences using Next.js.
Make critical decisions about architecture, tooling, and product direction.
Mentor and coach other engineers, helping to scale up the team's capabilities.
Company at a glance
Solidroad provides conversation analytics and enablement tools that coach and evaluate training and customer interactions for large sales and support teams, including interview screening and onboarding acceleration, by automatically assessing 100% of mock and live conversations to identify skill gaps.
IndustrySaaS
Team Size11-50
WorkspaceOn-site
StageSeries A
Founded2023
Location
San Francisco, CA, USA
Investors
First Round Capital ·Hedosophia ·Sony ·Y Combinator
Websitesolidroad.com
LinkedInLinkedIn
Culture & values
The company supports a growth mindset by focusing on continuous improvement through identifying and addressing skill gaps.
It cultivates a risk-free environment for practice and learning to develop reps' abilities.
Solidroad uses data-driven feedback, evaluating 100% of mock and live conversations to guide development.
The product approach aims to increase efficiency and reduce tedious manual role-plays, reflecting a culture of innovation and optimization.
The platform integrates with live channels to score conversations and identify skill gaps, enabling ongoing learning and collaboration across teams.
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