Notary Regional Manager

Job Title: Regional Manager, Notary 

Job Category: Non-Exempt 

Department: Title & Closing 

Company URL: http://www.solidifi.com   

About the Role 

The Region Manager is responsible for managing the day-to-day notary network management operations and strategy of the network of independent notaries in each geographic region. Your analytic, communicative, and personable nature will give you the edge necessary to build strong, long-term relationships within the notary community to surpass client expectations and exceed internal performance targets. 

Responsibilities 

• Develop and maintain a high-quality network of notaries across your region who share our values on quality and service level delivery
• Oversee recruitment, onboarding, and panel management of the notary network in your region to ensure adequate coverage
• Determine and execute strategies to ensure notary effectiveness in quality, performance, timeliness, and active communication
• Optimize the use of technology to effectively manage the title and closing process and offer continued training opportunities for notaries on our processes and procedures
• Properly resolve notary complaints and escalations to meet the expectations of all parties involved
• Communicate with internal client-facing departments to ensure clients have a high level of satisfaction while maintaining an optimal P&L for the organization
• Ensure transactions are completed in compliance with Federal and State Regulations 

Skills and Expertise  

• Bachelor’s degree preferred
• Network management or logistics experience a plus
• Experience in title and closing preferred
• Experience in leading and/or fostering collaboration between diverse internal and external stakeholders
• Proven team leader with ability to drive results
• Incredible attention to detail and strong analytical skills
• Excellent written and oral communication skills
• Conversational and written Spanish fluency strongly preferred

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required. 

About Solidifi 

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn. 

Equal Opportunity Employer 

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.