Head of Customer Success

We are looking for a Head of Customer Success with 5+ years of experience to build and own the entire post-sales function at SnapMagic from the ground up. You'll be a player-coach who personally manages enterprise customer relationships, drives renewals and expansion revenue, and handles technical support — all while building the playbooks, processes, and AI-powered systems that will scale the function as the company grows. This is a rare opportunity to join a seed-stage company with proven product-market fit, 1.5M+ engineers on the platform, and long-standing enterprise customers who trust SnapMagic as a strategic partner. You'll work directly with the founders and have one of the largest spheres of influence at the company.

What will you be doing?

• Owning the full end-to-end customer journey — onboarding, relationship management, QBRs, renewals, and expansion/upsell across enterprise accounts
• Handling customer support tickets and driving resolution, including building AI agents to triage and automate repetitive tasks
• Building the Customer Success function from scratch — creating playbooks, health scoring systems, and scalable processes where none exist today
• Driving commercial growth through upselling and account expansion while maintaining trusted, consultative customer partnerships
• Identifying where the function needs to grow (e.g., technical account managers, forward-deployed engineers) and eventually hiring and leading that team