Job Summary
The Operations Learning Experience Lead will play a pivotal role in designing, developing, and deploying impactful learning experiences for our Consumer Division’s Operations salaried and hourly teams across North America, including Canada. This role blends technical skill-building expertise with instructional design and facilitation skills to elevate team performance and engagement. The ideal candidate brings 3–5 years of experience in a manufacturing or supply chain environment, a strong understanding of operations, and a passion for delivering high-impact learning solutions. This Dallas-based role will also serve as the lead support and coordinator for the Regional Learning Center in Dallas, Texas.
Key Responsibilities
Learning Strategy & Deployment
• Design and deliver learning solutions aligned with operations team needs.
• Facilitate in-person and virtual training sessions, with a focus on technical skill building, job/role-based certification, and leadership development.
• Support deployment of Professional Career Training and Leadership Development programs.
Stakeholder Collaboration
• Partner with operations departmental teams to identify learning needs and priorities.
• Collaborate with internal L&D professionals to ensure consistency and alignment across initiatives.
• Serve as the lead support and coordinator for the Regional Learning Center in Dallas, Texas.
Technology Integration
• Utilize LMS platforms to assign, track, and report on training completion and learner engagement.
Measurement & Continuous Improvement
• Monitor and report on key learning metrics including completion rates, retention, and learner satisfaction.
• Continuously improve learning programs based on feedback and performance data.
Qualifications
• 3–5 years of experience in learning and development or operations training roles, preferably within consumer-focused industries.
• Bachelor’s Degree Required – Focus Areas Preferred…Learning and Development, Instructional Design, Human Resources, Business, Communications, Project Management
• Proven experience in training facilitation and instructional design.
• Strong communication, collaboration, and project management skills.
• Willingness to travel up to 30-40% across North America.
What you need to succeed:
Critical Skills/Capabilities:
• Growth and Results-Oriented: Results-oriented person who looks for constant ways to improve
• Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work
• Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKRs, and leading people or teams (self-awareness)
• Accountability: Holds self and others responsible for actions and results
• Influence: Able to partner and build relationships to influence teams to work together, share best practices, develop and drive effective training for operations teams
• Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/or when to seek additional input, and drives for consensus
• Communication: willingness to work on the floor and in a heavy manufacturing world to ensure we can document and teach critical work processes
Technical Skills:
• Learning & Development Experience (e.g., ADDIE Design, L&D Technology/ Design Tools, Facilitation, On-the-job training, Implementing and Measuring L&D Systems/ Frameworks/ Processes): 3-5 years
• Prefer industry knowledge or experience in manufacturing or operations
• Knowledge of Learning Management Systems
• Microsoft Office – Teams, Word, Excel, Outlook, PowerPoint, Forms
Others Qualification:
• Facilitation/ Presentation Skills
• Influencing/ Effective Communication
• Business Partnership
• Problem-Solving
What We offer:
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety, ty and Inclusion are business drivers and foundational elements of the daily work
