Operations Manager

Job Purpose

Reporting to General Manager of Strides Mobility, you will lead Silveray's healthcare transport operations, ensuring safe, reliable and efficient service delivery in line with contractual, regulatory and client requirements.

Responsibilities

Key Responsibilities

• Oversee daily operations, service performance and contractual compliance.

• Lead and support the Operations Planner and Fleet Management staff member in manpower planning, deployment and fleet readiness.

• Coordinate driver and transport attendant resources through the Operations Planner.

• Ensure vehicles are available, maintained and compliant with safety and regulatory requirements.

• Manage incidents, complaints, service disruptions and recovery actions.

• Maintain effective communication with clients and internal stakeholders.

• Monitor operating costs, productivity and fleet utilisation.

• Drive process improvements and prepare operational reports for management.

Key Performance Indicators

Service fulfilment, on-time performance, preventable missed trips, fleet availability, safety compliance, client satisfaction, cost control and staff productivity.

Qualifications & Work Experience

• Diploma or degree in Operations, Logistics, Transport, Engineering or a related field.

• At least eight years of relevant experience, including supervisory or management responsibilities.

• Experience in transport, healthcare, logistics or mobility services preferred.

Skills

• Strong leadership, planning, problem-solving and stakeholder management skills.

• Knowledge of workplace safety, transport regulations and operational risk management.

• Proficient in Microsoft Office and transport or fleet management systems.