Shipping and Customer Service Clerk
About this role
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
Job Summary
MUST LIVE IN CHICAGO AREA. THIS IS A FULL TIME, IN-OFFICE JOB. Please do not apply if you are not local.
Responsibilities
- Receive and process device orders for patients, clinics, and hospital partners
- Label, pack, and prepare cardiac monitoring devices and accessories for outbound shipment
- Document products shipped and received, including device serial/lot tracking
- Arrange for incoming shipments and ensure adequate, organized storage space
- Distribute packages and supplies internally
- Organize and maintain the stockroom and device inventory
- Create and present shipping and inventory reports
- Serve as a first point of contact for patients, clinics, and providers via phone and email
- Answer questions about device shipments, returns, tracking, and basic device handling
- Coordinate device returns, replacements, and exchanges
- Resolve order discrepancies, shipping issues, and incorrect orders promptly and professionally
- Document customer interactions and escalate clinical or technical questions to the appropriate team
- Follow up to ensure issues are resolved and customers are satisfied
- Adhere to all health and safety guidelines, HIPAA/patient privacy requirements, and internal procedures
- Handle medical devices in accordance with company quality and regulatory standards
Qualifications
- Previous experience as a Shipping Clerk, Customer Service Representative, or in a similar role is preferred (experience in a medical device, healthcare, or regulated environment is a plus)
- High school diploma/GED
- Basic math and computer skills; comfort with order management and shipping software
- Strong communication and interpersonal skills, with a patient-focused, professional demeanor
- Understanding of health and safety regulations; familiarity with handling medical devices or HIPAA a plus
- Excellent organizational skills and attention to detail
- Physical ability to stand for long periods and lift heavy objects
- Ability to work a flexible schedule
Company at a glance
SmartCardia has developed a revolutionary AI platform and 7-Lead ECG patch for cardiology and remote patient monitoring.
ECG patch provides superior accuracy in detecting cardiac arrhythmias, thanks to its seven ECG leads, providing good P-wave and QRS beat morphology and a low amount of noise on the ECG. ECG leads and vitals are recorded for up to 14 days, and all 7 leads are uploaded in real-time to the cloud. The secure cloud allows clinicians and hospital staff to access data in real-time.
SmartCardia's SmartNeuralNet is a world-leading machine learning technology that powers the patch and cloud. Patients with cardiac arrhythmias or deteriorating conditions will be notified immediately to a clinician. Cardiologists and certified cardiac technicians annotate millions of ECG segments for the AI platform.
Top Benefits
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
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