Customer Success Consultant (m/w/x) for the dutch market

Your mission

• Independent management of a customer base and support for customer projects.
• Onboarding new customers and building trusting customer relationships.
• Competently answering customer questions about our product by phone, email, and video call.
• Working closely with colleagues in the marketing/sales department.
• Identifying potential for optimization through regular analysis of customer requirements and usage.
• Regular communication with customers to strengthen long-term customer loyalty.
• Ensuring high customer satisfaction through proactive communication and solution-oriented support.

Your profile

• Completed commercial apprenticeship, a university degree, or comparable qualifications.
• You have strong communication skills and a good feel for language.
• You are fluent in Dutch (minimum C1/C2 level) and have excellent command of English, both written and spoken.
• You are service-oriented, confident in presentations, and have a confident, competent manner.
• You are a true team player and enjoy getting stuck in.
• You want to make a difference and work in a goal- and results-oriented manner as well as responsibly.
• You have a high degree of initiative, resilience, and flexibility.
• You are open-minded, empathetic, and quick on the uptake.
• Confident use of MS Office, CRM, and ticket systems rounds out your profile.

Why us?

• Exciting and responsible tasks in a fast-growing, innovative company with a clear mission.
• The opportunity for meaningful and future-oriented work—work with us to ensure that less food ends up in the trash.
• Excellent development opportunities and a start-up environment within a dynamic, multidisciplinary team.
• Flexible working hours, remote work and a family-friendly work environment.
• Responsibility for your own projects and freedom to actively contribute.
• A family atmosphere with many great and motivated people who trust each other and want to achieve a lot together.

General conditions:

• The position can be filled on a full-time or part-time basis to offer flexibility for different life and family situations.
• Location: Remote or at our CoWorking location in Amsterdam

Note: Please send us your documents in English.

About us

We are a tech start-up from Cologne that uses artificial intelligence (AI) to reduce food waste along the supply chain. Our AI analyzes historical sales data from a wide range of sectors - from bakeries to supermarkets and restaurants - and combines this with external influencing factors such as weather, public holidays and special location features. This results in precise, up-to-date forecasts for production and orders, which can be integrated fully automatically into existing systems. This not only makes planning more efficient, but also optimizes the use of goods - so that less food ends up in the garbage can.