Sky Zone Brea - Shift Lead
- Location
- Brea
- Workplace
- On-site
- Employment
- Full-time
- Compensation
- $21 – $25
About this role
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
About the Role:
Sky Zone Brea is looking for an energetic and motivated Shift Lead to join our team in Brea, CA! In this role, you'll help keep the fun flowing by leading a team of court monitors and crew members to deliver an unforgettable experience for every guest. If you thrive in a fast-paced, high-energy environment and love inspiring others, this is the opportunity for you!
Responsibilities:
- Supervise and support team members during shifts to ensure smooth and efficient park operations.
- Enforce Sky Zone safety policies and procedures to maintain a safe environment for guests and team members.
- Assist with opening and closing procedures, including POS system operations, transaction verification, and daily operational checklists.
- Deliver exceptional guest service and resolve guest concerns in a timely and professional manner.
- Monitor courts and attractions to ensure compliance with Sky Zone operating standards.
- Train, coach, and motivate team members to meet performance, safety, and guest service expectations.
- Coordinate team assignments, break coverage, and staffing needs throughout assigned shifts.
- Maintain park cleanliness, organization, and operational readiness.
- Communicate effectively with park management regarding staffing, incidents, guest concerns, and operational needs.
- Lead by example and promote a positive, team-oriented work environment.
Requirements:
- Previous leadership or supervisory experience in retail, hospitality, or entertainment preferred
- Strong communication and interpersonal skills with a team-first attitude
- Ability to stand, walk, and remain active throughout an entire shift
- Reliable, punctual, and able to work flexible hours including weekends and holidays
- Must be 18 years of age or older
- CPR/First Aid certification is a plus or willingness to obtain upon hire
- Passion for delivering outstanding guest experiences in a fun, active environment
About Us:
Sky Zone is the world's first indoor trampoline park, bringing the thrill of flight to guests of all ages through exciting attractions and one-of-a-kind experiences. Our Brea location is preparing to become a destination for families, birthday parties, and fitness enthusiasts in the community. We pride ourselves on a culture that is as fun for our employees as it is for our guests — come be part of our opening team that loves what they do!
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