Branch Office Administrator

Job DetailsJob Location: Kenwood - Cincinnati, OH 45236Position Type: Full TimeEducation Level: High SchoolAt Sibcy Cline, we've been a trusted name in real estate for nearly 100 years. As one of the largest and most respected brokerages in the region, we pride ourselves on delivering exceptional service, fostering strong community relationships and empowering our agents with the tools and support they need to thrive. When you join Sibcy Cline, you become part of a collaborative, people-first culture that values professionalism, innovation and genuine care for our clients and colleagues.

We are seeking to hire a Branch Office Administrator (BOA) to support our Kenwood, OH office location. This role is essential to ensuring smooth daily operations, exceptional customer service and a productive, positive environment for our agents and employees. If you're a proactive problem solver with excellent communication skills and a talent for staying organized -- even when the unexpected arises -- you'll feel right at home here.

Responsibilities

Manage the real estate transaction process from start to finish, including preparing and maintaining listings and creating digital sales packets
Enter detailed information into accounting and real estate software systems such as Profit Power and SkySlope
Serve as a primary liaison between corporate teams, branch staff and real estate agents
Uphold established processes and best practices while identifying opportunities for improvement
Support branch business goals by helping maintain an efficient, productive and positive office environment
Promote agent achievements on branch social media channels
Assist agents and managers with ordering, maintaining and distributing marketing materials
Create graphics using marketing-team-approved templates to highlight agents, listings and office activities
Warmly welcome visitors in person and online by promptly answering phone, email, digital and in person inquires
Sort and distribute mail, maintain office supplies and equipment and deliver documents to other locations as needed
Identify and propose new projects or process enhancements based on understanding of office priorities and needs

QualificationsSkills, Knowledge and Abilities

5+ years of experience in a real estate sales or brokerage support role highly preferred
Proven success in office management or an administrative/support position
Positive, proactive approach with the ability to adapt to changing needs
Exceptional written and verbal communication skills
Proficient in Microsoft Office, with the ability to learn new software quickly
Experience with data entry related to budgets, expenses and transaction details
Familiarity with social media posting and basic content management
High school diploma required

Work Context

Employees in this role are expected to embody Sibcy Cline's Cultural Competencies as described in the Employee Handbook: Friendliness, Respect, Innovation, Enthusiasm and Results Oriented. These values guide how we interact with client, colleagues and our community every day.

Tools and Equipment

MS Office (Excel, Word, PowerPoint), SkySlope, real estate management and accounting software systems

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change. Employees are expected to perform other job-related duties as assigned.