About this role
About Us
At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.
Job Summary
We are seeking a friendly and professional Receptionist to serve as a welcoming first point of contact for customers, visitors, and guests. This role combines customer service, communication, and general administrative support and is ideal for someone who enjoys helping people and contributing to a positive and organized workplace.
Responsibilities
Welcome customers, visitors, and guests in a friendly and professional manner.
Answer incoming calls and direct inquiries to the appropriate team members.
Respond to routine customer and visitor questions.
Assist with scheduling appointments and coordinating daily activities.
Assist customers with requests and provide appropriate follow-up.
Maintain organized visitor and customer information.
Receive and organize incoming mail and deliveries.
Support general administrative and customer service activities.
Communicate customer needs and requests to the appropriate team members.
Help create a positive and professional experience for customers and visitors.
Participate in ongoing training and professional development.
Qualifications
High school diploma or equivalent required.
Strong verbal and written communication skills.
Friendly, professional, and welcoming demeanor.
Excellent organizational and multitasking abilities.
Strong attention to detail.
Customer-focused attitude.
Positive attitude and willingness to learn.
Reliable, adaptable, and self-motivated.
Ability to work independently and as part of a team.
Previous receptionist, front desk, customer service, retail, or hospitality experience is a plus but not required.
Benefits
Paid training
Career advancement opportunities
Professional development programs
Supportive team environment
Hands-on customer service experience
Performance-based growth opportunities
Employee recognition programs
Ongoing mentorship and coaching
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