Customer Services Representative II

ROLE AND RESPONSIBILITIES: The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately. 

The essential duties and responsibilities include, but are not limited to: 

•    Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM. 

•    Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications. 

•    Verify customer-approved quotes are signed are accompanied with company terms and conditions. 

•    Verify orders are processed timely and accurately within the ERP system. 

•    Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards. 

QUALIFICATIONS AND EDUCATION REQUIREMENTS

•    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

•    Minimum 2 years of sales experience and willingness to learn and receive instruction. 

•    Minimum Associate’s degree, Bachelor’s degree preferred. 

PREFERRED SKILLS

•    Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook). 

•    Familiarity with ERP Software.

•    Strong customer service skills. 

•    Strong communication skills with internal/external customers.

•    Strong attention to detail. 

•    Strong problem-solving skills.

•    Strong organizational skills. 

•    Punctual, reliable, and cooperative with others. 

ADDITIONAL NOTES

•    Pre-employment drug testing shall be required, including a pre-employment physical  

•    All applicants shall be authorized to work in the U.S.

COMPENSATION AND BENEFITS

•    After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.