Admissions Advisor ASC

Position Summary

Under the guidance of the Director of Admissions, Assistant Director of Admissions, and Team Lead, the Admissions Advisor serves as a trusted resource for prospective students throughout the enrollment process. This role is responsible for ethically advising students regarding educational opportunities, communicating program information, and supporting students as they transition into their academic journey while adhering to institutional policies and standards.

Key Responsibilities

• Conduct phone, email, and text conversations to qualify prospective students, present program features and benefits, and prepare students for enrollment.
• Uphold the highest standards of ethics, integrity, and accuracy when communicating information about academic programs, tuition, and payment options.
• Address prospective student questions and concerns while providing guidance throughout the admissions process.
• Clearly communicate student responsibilities and expectations for enrollment, academic success, and graduation.
• Maintain comprehensive knowledge of the institution's programs, catalog, and website to effectively assist students in selecting educational pathways aligned with their goals.
• Explain tuition financing options, including institutional financing, military benefits, and employer tuition reimbursement programs.
• Communicate program eligibility requirements and student responsibilities accurately and consistently.
• Partner with internal departments to support individual student needs and ensure a positive enrollment experience.
• Solicit referrals from prospective students when appropriate.
• Follow up promptly on all inquiries to deliver outstanding customer service.
• Contribute positively as a collaborative team member.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree and 3-5 years of related experience, or an equivalent combination of education and experience.
• Previous admissions counseling, enrollment advising, inside sales, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service, interpersonal, and organizational skills.
• Ability to communicate complex information clearly and professionally.
• Ability to build positive working relationships and interact effectively with diverse populations.
• Ability to exercise discretion and maintain confidentiality.
• Strong time management skills with the ability to prioritize multiple responsibilities and meet deadlines.
• Proficiency in written communication, presentation, and instructional communication.

Core Competencies

Professional Integrity

• Demonstrates honesty, confidentiality, accountability, and sound judgment.
• Shares accurate information and follows through on commitments.
• Adheres to organizational policies and procedures.

Dependability

• Takes ownership of responsibilities and delivers results in a timely manner.
• Responds appropriately to direction and follows through on commitments.

Ethics

• Treats others with respect and professionalism.
• Upholds organizational values and maintains the trust of students, colleagues, and stakeholders.

Communication

• Communicates clearly, professionally, and effectively in both written and verbal formats.
• Adapts communication style to meet the needs of a diverse audience.

Problem Solving

• Identifies issues, evaluates information, and develops effective solutions.
• Exercises sound judgment when addressing complex or sensitive situations.

Professionalism

• Demonstrates tact, respect, accountability, and composure under pressure.
• Maintains a positive and professional approach in all interactions.

Quality Focus

• Demonstrates accuracy, attention to detail, and a commitment to continuous improvement.
• Seeks opportunities to enhance processes and service quality.