Assistant Manager, Operations

Job Description:

Responsibility

Key Activities

Approx. Time (%)

• Production Management. Monitor production at appointed factories. Ensure machines are built according to specifications, quality requirements and delivery schedule. Conduct factory visits and follow up on production issues.
• Quality Management. Coordinate inspections, quality checks, PDI and testing. Identify defects and coordinate corrective actions. Ensure machines are complete and ready for delivery.
• Delivery Deployment. Coordinate delivery, assembly, installation, commissioning and machine handover. Work with manufacturers, technicians and internal teams to resolve outstanding issues.
• Warranty Management. Handle customer complaints, breakdowns, troubleshooting, servicing and warranty claims. Coordinate with manufacturers and technical teams to resolve issues and track warranty cases.
• After Sales & Service Support. Coordinate sourcing and availability of spare parts, service kits and components. Support field service needs and monitor recurring parts issues.
• Operational Improvement. Maintain production, delivery, service and warranty records. Prepare status reports and identify recurring issues for product and process improvement.
• Administration & Documentation. Prepare tenders, SSJF, agreements and other paperwork as required from time to time. Track reviews, approvals and deadlines; maintain records. Supervise both direct reports, allocate work and verify completion.

Job Requirement

• Bachelor's Degree in Agricultural Engineering, Mechanical Engineering, Automotive Engineering, Agricultural Technology, or other relevant engineering/technical discipline.
• 5–8 years of relevant experience in agricultural machinery, equipment manufacturing, engineering, project execution, field service, after-sales support or related industries.
• Experience in coordinating manufacturing partners, fabricators, machinery suppliers or equipment OEMs will be an advantage.
• Experience in plantation/agricultural mech

To apply, please submit your resume and cover letter outlining your interest for this role.