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Debit Card Services Representative III

Location
Rudy Hanley Campus I
Workplace
On-site
Compensation
$24 – $35
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About this role

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Debit Card Services Representative III

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$24.56 - $35.62

Scheduled Weekly Hours:

40
What You’ll Be Doing
Provides prompt and accurate World-Class Personal Member Service while ensuring that time sensitive functions are completed efficiently and accurately. Possesses extensive knowledge relating to department functions, Credit Union standard operating procedures, rules and regulations and possesses analytical skills to utilize available resources to conduct research and resolve various ATM transaction, account and general ledger issues.
  • Provides direct assistance to Members, teammembers, government agencies and other financial institutions regarding issues related to ATM disputes, incoming/outgoing adjustments, returned cards, and other similar functions. Maintains time sensitive workflows relating to all functions listed above.
  • Researches and resolves card transaction processing issues on a daily basis.
  • Researches and resolves complex account and general ledger issues, including non-posting items, and debit exceptions on a daily basis.
  • Reconciles various high volume general ledger accounts.
  • Utilizes multiple systems and critical applications necessary to properly maintain member account transactions. These systems include, but are not limited to, Episys, Image Center, Star Station, CO-OP Financial Services, Base24-eps, Mastercard Connect and Microsoft Office Suite.
  • Knowledge of Digital Wallets, researching token transaction issues.
  • Assists the department with training and onboarding of new teammembers. Creates and reviews training material and department desk top procedures to provide to management for final approval.
  • Maintains confidentiality of Credit Union and Member records.
  • Basic working knowledge of rules and regulation specifically related to department functions: i.e. Star and CO-OP Network rules and regulations, Card Association and Network Rules, Regulation E, Regulation CC, etc. to ensure compliance.
  • Receives and works phone calls, department email box and incoming secure messages to ensure requests are processed within stated service levels.
  • Performs daily system file maintenance required to ensure proper Member account records.
  • Participates in special department projects.

Additional Job Functions
  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications
  • High School Diploma or GED required
  • 3-5 years of prior related experience required

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

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