SERVICE ADVISOR SUCURSAL MONTERREY

Role Summary

Ensure a positive customer experience from the reception to the delivery of the unit.
Perform timely follow-up on requested services. Clearly communicate the status and
progress of the service.
Manage documents related to the service order.
Comply with customer service and quality policies and procedures.
Detect opportunities for improvement or additional service sales.
Capture and update data in the corresponding systems.
Support the management of complaints and claims, seeking effective solutions.

Job Responsibilities

Reception of units in the workshop.
Opening and closing of service orders in the system.
Constant communication with the client regarding the status of
the unit. Coordination with the technical team for work
scheduling. Review of service history and active policies.
Validation and authorization of budgets with the client.
Ensure that the unit is clean and ready for delivery.
Register complaints or disagreements and channel them
appropriately. Preparation of basic follow-up or satisfaction reports.
Follow-up on scheduled appointments and ensuring punctuality.
Support in the recovery of overdue portfolio associated with services.
Proposal of complementary services (preventive maintenance, extended warranties, etc.).

Education