Counter Attendant - Citizens Restaurant

Counter Attendant

Position Summary

The Counter Team Member is in charge of greeting guests, taking & expediting orders, payments, and sales. Counter Team Members are able to present menus, guide guests to a purchase, efficiently serve guests, make/assemble/merchandise products, and provide exceptional hospitality. The Front Counter Team Member’s focus is hospitality and revenue and may assist with food preparation as needed.

Primary Responsibilities

•    Warmly greet and serve guests in a friendly manner.

•    Provide guests with a hospitality driven experience.

•    Take and enter orders into the point-of-sale system and collect payments.

•    Provide recommendations to guests with strong menu knowledge.

•    Handle cash, credit, and debit card transactions accurately, using cash registers.

•    Issue receipts and explain pick up food procedures.

•    Verify packaging of orders, including menu items and collateral.

•    Follow all food safety and health department regulations.

•    Maintain a clean work and safe work environment.

•    Support management in maintaining adequate inventory.

•    Have knowledge of all things CITIZENS including but not limited to directions, marketing initiatives, specials, discounts, promotions.

•    Be flexible and willing to assist with other departments’ duties as needed.

Qualifications

•    Previous food, beverage, or customer service experience preferred

•    Welcoming and helpful attitude toward our guests and fellow team members

•    Ability to work well both independently and as a part of a team

Physical Abilities

•    Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance.

•    Requires grasping, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.

•    Stand, sit, or walk for an extended period of time or for an entire work shift.

•    Reach overhead and below the knees, including bending, twisting, pulling, and stooping.