Training Manager - Ambassador

Job DetailsJob Location: Ambassador 1023 - Lafayette, LA 70508Position Type: Full TimeOVERVIEW

Deliver and implement Santikos’ training initiatives through the Santikos Casting Academy that ensure ideal performance of staff and deliver exceptional guest service. Support Theater Operations in the training standardization of employees by utilizing Standard Operating Procedures, On the Job lesson plans, and Best Practices.

ROLES & RESPONSIBILITIES

Assist in the interviewing, hiring. and onboarding of new hires

Deliver training to new hires, following the guidelines established in the Employee SOP as well as the OJT Lesson Plan
Organize and manage team members’ certifications, including TABC, Food Handler, and manager ServSafe
Teach new hire and annual refresher training courses to team members and managers, including Culture Day and Manager ServSafe
Support the Theater Managers by providing cross training of staff as requested
Complete the Leadership Development Management program and assist in a manager role as needed
Create training schedules for all new hires
Provide updates on staff’s training status on a continual basis by conducting meetings with the Trainers and Manager in Training Check-Ins
Assist Learning and Development Teams in providing content for Training Manuals and other learning guides as requested
Assist with implementation training initiatives as assigned
Perform other duties and assume various responsibilities as determined by the Learning and Development team
Travel to other Santikos locations as management or training support when needed
Update content and manage new hire course enrollment and completion in Learning Management System

QualificationsEDUCATION & EXPERIENCE REQUIREMENTS:

High School diploma or equivalent required. Associate or bachelor’s Degree preferred
A minimum of 1 year of experience in a theater setting, restaurant, bar, or entertainment operation or similar role with proven success
Previous training experience

SKILLS, KNOWLEDGE & ABILITIES:

Must be self-directed with strong ability to work flexible schedule to meet training deadlines and simultaneously train multiple team members at once
Strong work ethic, organizational skills, attention to detail, and exceptional integrity and dependability
Exceptional verbal, written, presentation, and interpersonal skills
Experience managing multiple projects and priorities simultaneously
Demonstrated commitment to Santikos Core Values and vision
Schedule flexibility and open availability
Knowledge of Microsoft Office programs

Ability to stand/walk for extended periods of time (5+ hours)
Ability to travel for training and support to other locations for up to three weeks at a time if necessary
Able to work on holidays, weekends, and late nights

AAP/EEO Statement

Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.