Service Writer/ Dispatcher

Remote Type:

You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses

• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)

• 401(k)

• Training and Tuition Reimbursement

• Work/Life Balance

• Paid Holidays and Time Off

• Health and Wellness Benefits

• Tool Benefits, PPE/Uniforms, Safety Boot Program

• Life and Short Term Disability paid for by company

How You’ll Make a Difference

As a Service Writer/Dispatcher, you’ll be a key connection between our customers, technicians, and service team. You’ll help coordinate daily service activity, keep customers informed, and make sure work moves from initial request through repair and invoicing accurately and efficiently.

This is a role where communication matters. Your ability to stay ahead of the details, solve problems, and bring people together will help our technicians succeed and our customers feel taken care of.

What You’ll Do

• Coordinate and monitor technician assignments based on scheduling needs, certifications, and skill sets while keeping customers informed about appointments, repairs, quotes, delays, and completion.
• Help keep service operations running smoothly by monitoring work orders, technician productivity, maintenance agreements, fleet schedules, repair progress, time posting, invoicing, purchase orders, and other key service details.
• Serve as a trusted point of contact for customers, identifying additional service opportunities, securing needed approvals and purchase orders, and responding promptly to phone and email inquiries.
• Work closely with Service leadership and teams across Sales, Rental, Parts, Accounts Receivable, and Accounts Payable to solve problems, support technician performance, prepare quotes, and deliver a consistent customer experience.

What You’ll Bring

• 5+ years of customer service, operations, or similar experience preferred, with experience processing service orders, invoices, purchase orders, expense tracking, or payroll preparation a plus.
• A high school diploma is required; technical school or a college degree is preferred.
• Strong communication and customer service skills, with the ability to manage multiple priorities, work with urgency, and coordinate effectively between customers and technicians.
• Strong attention to detail, accurate data-entry skills, knowledge of service operations and processes, and proficiency with Microsoft Word, Excel, and PowerPoint.

Why You’ll Love Working With Us

• You’ll join a hardworking team that believes in integrity, safety, teamwork, and taking care of people.
• You’ll do meaningful work where your organization, communication, and follow-through directly support our customers and the people serving them.
• You’ll become part of a company with more than 130 years in business—and a team that’s still focused on growing, improving, and building what comes next.

Physical Requirements

This role involves prolonged sitting and the ability to lift up to 40 pounds. Work is generally performed in a normal office environment.

Job Details

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