Support Worker

Why this role matters

The Salvation Army (Salvos) is committed to creating safe, welcoming and supportive spaces for people in the community. The Waterhole in Alice Springs provides a place where individuals can access essential facilities, feel respected, and connect with others in a safe and inclusive environment.

As a Support Worker, you’ll help create a space where people feel valued, treated with dignity and supported in their daily needs. Your presence contributes directly to the mission of The Salvation Army in Central Australia.

About the role

As a Support Worker at The Waterhole, you’ll help maintain a clean, safe and respectful environment for all who access the service. You’ll support daily operations, assist community members, and work collaboratively with the team to ensure the centre runs smoothly.

This is a casual position based at Alice Springs Corp, NT, reporting to the Team Leader. Shifts are typically five hours per day and are usually worked from 8am to 1pm. Pay is in accordance with the SCHADS Level 2 Award.

How you will make an impact

• Helping maintain a clean, tidy and welcoming environment at The Waterhole
• Supporting the safe and respectful use of the centre’s facilities, including showers and laundry
• Treating all Waterhole users with fairness, dignity and respect
• Contributing to a positive, inclusive and culturally safe environment
• Following TSA Work Health and Safety procedures, including responding appropriately to difficult situations
• Supporting team members and contributing to a collaborative team culture
• Attending staff meetings and relevant training as required

What you will bring

• Self‑motivation, initiative and a proactive approach to supporting others
• Experience working with people who may not have English as a first language
• Understanding of local Aboriginal communities and culture
• Previous experience in a similar support or community‑based role
• Strong communication and interpersonal skills
• Ability to work respectfully with people from diverse backgrounds
• Reliability, integrity and alignment with TSA mission and values
• Ability to carry out the day‑to‑day tasks of the role, including general cleaning and maintaining facilities

What we offer

The Salvos offer eligible employees a well‑balanced package of meaningful benefits, including:

• Remote Area Housing Benefit for employees who live and work in the area (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
• Relocation assistance for eligible employees (up to $5,000)
• Access to EAP and health and wellness initiatives
• Ongoing training and development to support your growth
• A rewarding, purpose‑driven career that makes a positive and lasting social impact

How to apply

If you’re passionate about supporting people and contributing to a welcoming, community‑focused environment, we’d love to hear from you. Please submit your application, including a resume and cover letter outlining your suitability for the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration