About this role
Job DetailsJob Location: Safety Insurance Main Office - Boston, MA 02110Salary Range: $50,000.00 - $75,000.00 Salary/yearBenefits of Working for Safety
Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.
At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.
Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.
Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:
3 weeks accrued paid time off + paid holidays each year
Health insurance (medical, dental, vision)
Annual 401(k) Employer Contribution (up to 8% of your base salary)
100% tuition reimbursement
Free on-site fitness center
Complimentary coffee and breakfast service
Hybrid work schedules
Working Advantage Discount Program
Employee Assistance Program
…and much more!
Job Summary
The Total Loss Adjuster is responsible for investigating, evaluating, and resolving auto claims in which the vehicle has been deemed a total loss. This role involves managing the claim process through final settlement, ensuring compliance with company policies, regulatory requirements and delivering excellent customer service to policyholders and claimants. This is an in-office role based out of our Boston, MA office.
Responsibilities
Evaluates total loss appraisals to effect settlement within authority
Review and analyze auto damage estimates, repair feasibility, and market values to determine total loss status
Determine actual cash value of vehicles using industry valuation tools and market research
Negotiates vehicle value with 1st and 3rd parties and their representatives
Controls salvage costs and resolution
Works with manager to resolve difficult situations
Prepare and issue settlement offers in accordance with company guidelines and state regulations
Negotiate settlements within authority limits and escalate when needed
Maintain accurate and detailed claim files in the company’s claims management system
Performs other activities as required
Qualifications
College degree or equivalent work experience required
1+ years of auto claims handling experience, with total loss experience strongly preferred
Ability to manage multiple claims and deadlines in a fast-paced environment
Strong customer service orientation with the ability to handle sensitive situations professionally
Excellent negotiation, problem-solving, and communication skills
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