About this role
Job DetailsJob Location: Safety Insurance Main Office - Boston, MA 02110Salary Range: $85,000.00 - $110,000.00 Salary/yearBenefits of Working for Safety
Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.
At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.
Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.
Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:
3 weeks accrued paid time off + paid holidays each year
Health insurance (medical, dental, vision)
Annual 401(k) Employer Contribution (up to 8% of your base salary)
100% tuition reimbursement
Free on-site fitness center
Complimentary coffee and breakfast service
Hybrid work schedules
Working Advantage Discount Program
Employee Assistance Program
…and much more!
Job Summary
The Billing Operations Manager is responsible for customer service and billing operations, develops and manages staff, resolves complex issues, and partners with others to meet the department goals. The role requires strong leadership, communication, problem-solving, productivity, and time-management skills. This is an in-office role based out of our Boston, MA office.
Responsibilities
Assigns and monitors team resources to ensure daily operations meet department goals
Effectively trains, develops, and appraises staff
Communicates effectively with staff, peers and senior management to articulate ideas, issues, and solutions
Serves as the primary billing expert between the team and other segments of the organization
Takes ownership and resolves any assignment presented to the billing team
Qualifications
College degree or equivalent experience required
Customer service experience required
Strong analytical and problem-solving skills required
Strong communication skills required
Strong time-management, productivity, and organizational skills required
Billing and payment operations experience preferred
Supervisory experience preferred
MBA, CPCU, or AIC designation preferred
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