About this role
This is a full-time position working onsite in Des Moines, IA.
Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.
Responsibilities:
- Troubleshoot, resolve, and escalate IT issues. Fulfill IT requests.
- Create and maintain accurate records and technical documentation.
- Perform technical cross-training with team members.
- Perform other specialized tasks in relation to established career development plans.
Qualifications
Job Requirements/Minimum Qualifications:
Education: High School Diploma/GED or equivalent work experience.
Type of Experience: customer service experience or relevant IT certifications.
Required Knowledge, Skills, Abilities:
- Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
- Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
- Basic knowledge of hardware, software, networking, database, and web applications. Customer service skills.
Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time off.
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