About this role
Job Summary:
The Operations Administrator supports the HQ operations team by managing documentation, tracking compliance deadlines, and serving as a coordination point between Operations, Sales, and field supervisors. This role keeps jobs moving smoothly by monitoring timelines, maintaining accurate records, and proactively flagging issues before they become delays.
Key Responsibilities:
- Follow up with Operations Supervisors on permit closures and outstanding punch-list items.
- Track closure timelines and escalate delays as needed.
- File inspection reports and maintain accurate records
- Upload and maintain required job documentation in the CRM, including manufacturer warranties.
- Ensure all required documents are uploaded to Company Cam prior to job start.
- Support the sales department with schedule change requests.
- Track jobs that have been rescheduled more than once and proactively notify affected customers and sales representatives.
- Coordinate the commercia call-ahead program.
- Follow up with Operations Supervisors on training deadlines.
- Monitor timecards for missing punches or punches applied to the wrong job.
- Maintain the dumpsters and lift tracking spreadsheet.
- Perform other duties as assigned.
Qualifications:
- Background in construction or roofing preferred.
- Bilingual in English and Spanish preferred.
- Proficiency in Excel and experience with operational systems such as Company Cam or a CRM.
- Strong organizational skills and attention to details
- Ability to manage multiple deadlines and communicate proactively across departments.
Schedule & Work Environment:
- Office-based with minimal travel (5-10%)
- Monday-Friday, 7:00AM – 5:00 PM, with occasional weekend availability as needed.
What we offer
- Stable, full-time employment
- Opportunities for advancement
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Paid Time Off (PTO)
Benefits may be subject to a waiting period.
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