About this role
Job DetailsJob Location: Flint, MI - Flint, MI 48507-1234CENTRAL FINANCIAL AID OFFICE PROCESSOR - FULL TIME - WEEKDAYS
Ross Education Holdings, Inc.
Flint - Campus based position
Schedule: Monday-Friday 3 days @ 8:30-5:00 pm and 2 afternoons @ 11:30-8 pm
Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.
Our 40+ campuses in several states provide certification and degree programs in Nursing, Medical Assistant, Dental Assistant, and more. Our positive culture and environment lead the way for Ross students and staff to provide care to others.
Are you ready to change lives? Come find your "WHY" at Ross!
Ross is more than a place to work - we’re a community built on shared values. As part of our team, you’ll be asked to embody and uphold the Core Values that guide everything we do:
Being Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student Experience
If these principles resonate with you and you’re looking to contribute to a purpose-driven team, we’d love to meet you.
In addition, humans will read your resume.
We are looking for a Full Time Central Financial Aid Office(CFAO) Processor who will work under the direction of the Assistant Director of Financial Aid. The CFAO Processor is responsible for efficiently and professionally guiding prospective students through the financial aid process. This process will include creating and maintaining detailed and accurate records, working closely with Admissions to ensure quality customer service in the process of admitting students, and providing a positive student experience.
Student Financial Aid Processing
Explain financial aid sources in detail to ensure each student’s full understanding of his/her overall rights and responsibilities (Title IV grants and loans, Ross Education Payment Plan, etc.)
Assist students with the accurate completion of all financial aid application forms. Assist students in creating a financial aid package which takes into account the tuition amount owed
Demonstrate a positive customer service approach
Develop good working relationships with Admissions and other Financial Aid teammates, such as Quality Control or Specialists
Participate and contribute with your teammates on the CFAO shift with you to accomplish the goals for the day while providing Go The Extra Inch service to our students
Record Keeping and Data Maintenance
Maintain a complete and accurate financial aid file of all students receiving financial aid. Conduct file reviews and electronically maintain the FA file
Review and print National Student Loan Data System (NSLDS) financial aid history information
Process all financial aid forms and/or applications including items such as: student loan applications, FAFSA applications (via Anthology/CampusVue software) and others
Complete all appointment process items including NSLDS, FAFSA, student loan borrowing requirements, FERPA and valid ID
Compliance
Follow Ross Guidelines and employee handbook
Adhere to all Ross Policies and Procedures
Participate in audits as needed
Attend periodic Financial Aid meetings and/or training sessions as requested
Administrative Duties
Perform general financial aid duties such as scheduling appointments, interviews, updating files and answering calls
Audit the daily calendar
Review daily reports for outstanding items and closing out those items
Review other reports as requested
Perform related work as required
Benefits
Health, Dental & Vision Insurance
Paid Time Off
401(k)
Life Insurance
Tuition Reimbursement
Monthly Pay - Direct Deposit
FAP QualificationsRequirements
High school or GED completion and 1+ years’ work experience in basic accounting, banking, office administration or related work - degree preferred
Ability to work at least 2 evenings per week
Ability to communicate clearly, effectively and professionally across different platforms such as chat, email, phone, and video
Strong math and financial recordkeeping skills
Background check required for employment, including credit check
Employees must be in good standing in their own federal student loan repayment plans
Good organizational skills
Computer skills including MS Office, Internet and e-mail
Ability to communicate well, both verbally and in written form
Comfortable discussing financial matters with students
Ability to achieve goals – we work to make our students successful and we measure that in our individual and team accomplishments
Desire to see others succeed
Demonstrates professionalism in manner, dress and conduct as a representative of Ross
All Campus staff must have
Sufficient ability to stand for extended periods of time, move around the building and classroom to satisfy student needs and/or facilitate student participation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position
Sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, use white board and use classroom/office equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position
Ability to use current technology to maintain student records
Ability to communicate effectively in classroom and individual settings
Knowledge of materials (subjects) that will be taught to students and ability to use and communicate Ross curriculum
Ability to adapt quickly in fast-paced work environment
Ability to achieve or maintain credential and/or licensure within expected time frames
Demonstrates professionalism in manner, dress and conduct as a representative of Ross and a student mentor
Ability to remain objective and treat all students equally
Attention to detail and commitment to quality
Adhere to Ross Code of Conduct and Professional Ethics
Clinical Coordinators need to have ability to travel to visit clinical sites or other meetings
Prior teaching or formal tutoring experience using a developed curriculum, preferred
Perform related work as required
Ross Education is an Equal Opportunity Employer
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