Customer Success Manager
- Location
- San Francisco
- Workplace
- Hybrid
- Employment
- Full-time
- Compensation
- $120k – $140k + equity
- Visa
- US Work Authorization Required
About this role
We are looking for a Customer Success Manager with 3 to 8 years of experience to join our growing team. We are looking for a fast-learning, operationally-minded individual with a positive attitude to help our clinician customers get the most value from Roger. This person will be on the front lines, communicating directly with clinicians, supporting onboarding, and managing operational workflows to help keep our success engine running smoothly.
What will you be doing?
- Serve as a direct point of contact for clinicians, supporting them through onboarding, training, and ongoing engagement.
- Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination.
- Create and maintain training materials, guides, and resources to support clinician learning.
- Track clinician usage and engagement, flagging trends and surfacing insights to the team.
- Capture and relay clinician feedback to inform product improvements and success strategy.
What happens next
Skip the application pile. Clera gets you in front of the people who decide.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
Clera pitches you to the company
Clera writes the intro, sends it to the founder, and handles the back-and-forth.
A meeting lands on your calendar
When the company wants to meet, Clera gets the call on your calendar. You just show up.
Culture & values
Tight-knit team culture
Product-oriented engineering culture
Mission-driven engineering culture
Engineers operate as generalists across the full stack
Solving deeply impactful problems for an underserved population
Ask your AI about this role
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Ask about this role
Tell me about the Customer Success Manager role at Roger Healthcare on Clera (https://www.getclera.com/jobs/roger-healthcare/customer-success-manager--j2dn0spck0tq). Does it fit my profile and preferences? If it does, tell Clera I'm interested.
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