Customer Success Manager
About this role
We are looking for a Customer Success Manager with 3 to 8 years of experience to join our growing team. We are looking for a fast-learning, operationally-minded individual with a positive attitude to help our clinician customers get the most value from Roger. This person will be on the front lines, communicating directly with clinicians, supporting onboarding, and managing operational workflows to help keep our success engine running smoothly.
What will you be doing?
Serve as a direct point of contact for clinicians, supporting them through onboarding, training, and ongoing engagement.
Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination.
Create and maintain training materials, guides, and resources to support clinician learning.
Track clinician usage and engagement, flagging trends and surfacing insights to the team.
Capture and relay clinician feedback to inform product improvements and success strategy.
Company at a glance
Roger is a home health care company using generative AI to solve staffing shortages, with solutions deployed across agencies serving tens of thousands of patients daily.
What happens next
Skip the application pile. I get you in front of the people who decide.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
When the company wants to meet, I get the call on your calendar. You just show up.
Know someone who'd be great for this?
