Business Operations Associate

We are looking for a Business Operations Associate with 1–5 years of experience (ideally 2–3) to own a core part of Roger's operations end to end as we scale our AI-native home health platform. We want a scrappy, low-ego operator from a fast-growing startup who likes ambiguous problems. You'll take over work currently split across the founders, CSMs, and team leads, so the rest of the team can focus on customers and building.

What will you be doing?

• Owning one area based on your strengths, such as RevOps, customer/support ops, people ops, or hiring, with room to grow deeper or move into others
• Keeping CRM data clean, managing sales tools, and building workflows so AEs and SDRs beat quota
• Running customer support operations: tracking tickets, investigating issues, and making the support team more efficient for high-touch healthcare clients
• Running hiring and onboarding: managing agency relationships, tracking recruiting data, and building scalable onboarding as the team grows
• Leading special projects such as dashboards and metrics for leadership, new markets, new products, and finance support

Key Requirements

• 1+ years in an operations role (BizOps, RevOps, GTM Ops, or similar) at a startup, ideally Seed–Series B. Later-stage candidates are fine if they really want to join an early-stage company
• Real interest in joining an early-stage startup. This is the top screening criterion
• A clear sign of excellence: fast growth or promotion, owning a big project, building tools or infrastructure, or winning a competition
• Low ego, genuine, and willing to do whatever it takes. Clear, concise communicator
• No consulting backgrounds. Startup experience is preferred first, then VC associates, with investment banking acceptable