Central Dispatch

Job Summary

The Central Dispatcher is responsible for coordinating customer orders, scheduling trucks and drivers, and ensuring timely and efficient deliveries from various plant locations. This position plays a key role in supporting daily operations by communicating with customers, drivers, plant personnel, and management to help maintain smooth workflow and quality service.

The ideal candidate must be highly organized, detail-oriented, and able to multitask in a fast-paced environment. This role requires strong communication skills, the ability to make quick decisions, and a focus on customer service, accuracy, and operational efficiency.

Duties and Responsibilities

• Answer a high volume of phone calls for order taking, verification, and customer support
• Accurately enter customer orders into the dispatch system
• Monitor driver progress throughout the day and make adjustments as needed to maintain on-time delivery
• Communicate with customers regarding order status, delivery times, delays, and any changes
• Maintain accurate records of orders, deliveries, driver activity, and other relevant dispatch information
• Respond to changes in production, customer demand, truck availability, or jobsite conditions
• Support compliance with company policies, safety procedures, and applicable transportation regulations
• Provide professional and courteous customer service at all times

Qualifications

• Ability to work in a fast-paced, high-pressure environment
• Strong attention to detail and accuracy when entering orders and handling information
• Excellent customer service and problem-solving skills
• Strong verbal communication skills
• Ability to multitask and prioritize competing needs throughout the day
• Ability to work well with customers, drivers, plant staff, and team members
• Dependable, organized, and able to follow instructions and company procedures
• Experience in dispatch, logistics, transportation, construction materials, or ready-mix is a plus
• Must be able to follow all company safety procedures and standards

Education and Experience

• High school diploma or equivalent required
• Prior customer service experience required
• Dispatch, logistics, or transportation experience preferred
• Experience in the construction materials or ready-mix industry is a plus

Physical Requirements

• Frequent use of computer, phone, and headset
• Ability to walk, stand, bend, and perform general office movements as needed
• Ability to communicate clearly by phone, radio, email, and in person
• Ability to work in an office/dispatch environment with frequent interruptions and changing priorities