About this role
Location: Irvine, CA - Onsite
Pay: $20 - $23 hourly
Summary:
As a Patient Care and Reimbursement Specialist (Customer Service), you will play a vital
role in executing day-to-day deliverables across our program portfolio. You will be responsible
for completing eligibility assessments, benefits verifications, and benefits investigations for
patients enrolling in therapeutic programs via web or live calls. You will also support our
commercial affordability programs by completing and organizing reimbursement submissions.
Your ability to multitask, prioritize tasks, and work in an expanded capability role will be essential
to your success.
We are looking for:
We are looking for a Patient Care and Reimbursement Specialist who is passionate about
ensuring that patients have access to the best possible care and who is eager to join a team of
curious, courageous, and collaborative people in an inspiring environment.
The ideal candidate is a talented and outgoing individual who is both a critical thinker and a
relationship builder. You should possess the willingness and drive to adapt to a dynamic work
setting and be receptive to learning new processes. You should also have a sense of urgency to
complete tasks and be team-oriented, willing to help out when needed with extra tasks.
SKILLS:
● Understanding the implications of new information for both current and future
problem-solving and decision-making.
● Giving full attention to what other people are saying, taking time to understand the points
being made, asking questions as appropriate, and not interrupting at inappropriate times.
● Using logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
● Coaching and Staff Management
● Experience working with MS Office and Excel
● Leadership Skills
● Customer Service
● Attention to Detail & the Ability to Multi-task.
● Organization and Time Management Skills
● Decision Making and Judgment
● Accountability and Dependability
● Ethics and Integrity
● Relationship Building
● Technical Knowledge
● Analytical Skills
EXPERIENCE:
● Customer Service/Call Center Experience: 1-2 years
● Past medical billing or pharmacy related experience (Preferred)
● Multiline telephone systems, Salesforce, MS Office
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