Reservation Sales Agent

Are you a confident communicator with a passion for customer service, hospitality, and sales?

We are looking for motivated and customer-focused Reservation Sales Agents to join our growing team in Dagupan, Pangasinan.

In this role, you will assist guests with their accommodation reservations, handle inbound inquiries, follow up with prospective customers, and turn booking opportunities into confirmed reservations.

This is a sales-focused position where delivering an excellent guest experience goes hand in hand with achieving individual and team revenue targets.

The ideal candidate is personable, persuasive, detail-oriented, and comfortable engaging with customers over the phone. You should enjoy identifying customer needs, recommending suitable options, handling objections, and closing sales.

Key Responsibilities

Reservations & Sales

• Handle inbound reservation calls and convert customer inquiries into confirmed bookings.
• Make outbound follow-up calls to prospective guests and leads.
• Promote room upgrades, additional services, and promotional packages.
• Identify customer needs and recommend suitable accommodation options.
• Handle customer objections using professional, value-based selling techniques.
• Work toward individual and team sales, conversion, and revenue targets.

Customer Service & Guest Experience

• Provide accurate information about room rates, availability, amenities, and booking policies.
• Assist guests with making, modifying, and canceling reservations.
• Deliver friendly, professional, and efficient customer service.
• Personalize conversations to create a positive booking experience.
• Maintain a professional and helpful approach throughout every interaction.

Lead Management & Administration

• Follow up on pending reservations, unbooked inquiries, and high-potential leads.
• Maintain accurate customer records, booking information, and follow-up notes.
• Send follow-up emails and conduct outbound calls to convert potential bookings.
• Use reservation systems, contact center platforms, and internal knowledge bases.
• Ensure all booking details, pricing, and customer information are accurate.

Performance & Compliance

• Meet established sales, conversion, and booking revenue targets.
• Maintain high standards of call quality and professionalism.
• Follow company policies, procedures, and brand standards.
• Adhere to payment processing and information security guidelines.
• Maintain excellent attendance, punctuality, and schedule adherence.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

1. Resume Review
2. Pre-Screen Questionnaire
3. One-Way Video Interview
4. Pre-Screen Interviews
5. Live Interviews

Please Note

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.
• This is an on-site opportunity based in Dagupan City, Pangasinan. Applicants must be able to reliably report to the office.

Requirements

Qualifications & Requirements

• Previous experience in sales, customer service, or a customer-facing role is preferred.
• Hospitality, hotel reservations, travel, or call center experience is an advantage.
• Strong verbal communication and interpersonal skills.
• A confident, customer-focused approach with the ability to influence purchasing decisions.
• Comfortable handling inbound and outbound calls.
• Ability to identify sales opportunities, overcome objections, and close bookings.
• Strong multitasking skills and the ability to navigate multiple computer systems.
• Basic computer proficiency and accurate data entry skills.
• Excellent attention to detail and organizational skills.
• Ability to work toward individual and team performance targets.
• Willingness and ability to work on-site in Dagupan City, Pangasinan.

What We're Looking For

We want individuals who are:

• Sales-driven and motivated by achieving measurable results.
• Friendly, professional, and confident when speaking with customers.
• Proactive when following up on potential sales opportunities.
• Patient and solutions-oriented when handling customer concerns.
• Adaptable and comfortable working in a performance-driven environment.
• Reliable, accountable, and committed to delivering excellent guest experiences.