Bilingual Collections Agent

We are hiring experienced Bilingual Collections Agents in Barranquilla, Colombia, to join our growing team.

This role is ideal for a collections professional who is comfortable handling challenging conversations, negotiating payment arrangements, and working toward clear performance targets while maintaining a professional and compliant customer experience.

We are particularly interested in candidates with BPO or contact center collections experience, especially those who have worked in third-party collections and are familiar with FDCPA and collections compliance requirements.

What You'll Do

• Handle inbound and outbound collections calls with customers professionally and confidently
• Contact customers regarding delinquent accounts and work toward appropriate resolutions
• Negotiate payment arrangements based on established guidelines
• Handle objections, resistance, and difficult conversations while maintaining professionalism
• Follow collections policies, procedures, and applicable compliance requirements
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements
• Meet individual and team performance targets
• Follow up consistently on outstanding accounts
• Protect customer information and maintain appropriate confidentiality
• Communicate effectively with English- and Spanish-speaking customers

Compensation & Contract Structure

• $280-$300 USD per week
• Paid weekly, in arrears
• Performance-based commission opportunities
• Independent Contract
• Full-time opportunity

Hiring Process

Our recruitment process is designed to identify candidates with the experience, communication skills, and collections knowledge needed to succeed in the role.

The process may include:

1. Resume review (English resumes only)
2. Pre-screen questionnaire
3. One-way video interview
4. Live interview

Important

• This is an English-speaking role requiring strong verbal and written English communication skills.
• Please upload your resume in English. Spanish resumes will not be accepted.

Requirements

What We're Looking For

• At least 1 year of BPO or contact center collections experience
• Experience handling inbound and outbound collections calls
• Experience negotiating payment arrangements and resolving delinquent accounts
• Knowledge of FDCPA and collections compliance requirements
• Fluent English communication skills, both written and spoken
• Fluent Spanish communication skills
• Experience handling customer objections and difficult collections conversations
• Experience working toward individual or team collections performance targets
• Previous third-party collections experience is an advantage
• Must be located in Barranquilla, Colombia, and able to work on-site