About this role
As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from delivery through installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.
- Proven experience in a client facing role (in person or virtually).
- Strong interpersonal and written/verbal communication skills.
- Proficiency in using CRM software and Microsoft 365.
- Ability to work independently and manage multiple clients and projects simultaneously.
- Knowledge of cabinetry materials, construction techniques, and industry trends.
- Exceptional organizational skills and a sharp eye for detail.
- Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation
- Respond promptly to client inquiries via phone, email, and chat
- Coordinate final delivery and installation logistics with clients and partners
- Troubleshoot order issues and assist with installation-related questions
- Order and track replacement parts for clients as needed
- File and manage claims-related documentation
- Gather and share client feedback and recurring trends with management to improve overall experience
- Full time salary, plus benefits package
- 20 days of annual PTO + Company Holidays
- Friendly and collaborative team environment.
- Employee discounts on showroom products.
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