Specialist (Information Technology Operations)

Responsibilities

1. Cloud & Core Infrastructure Administration

• Azure Cloud Operations: Design, deploy, configure, and maintain Azure IaaS and PaaS services (Virtual Machines, Virtual Networks, VPN Gateways, Azure Storage, and Backup/Site Recovery).
• Hybrid Systems & Identity: Architect and manage Microsoft Entra ID (formerly Azure AD), Entra Connect / hybrid synchronization, and on-premises Windows Server Active Directory, DNS, and DHCP.
• Microsoft 365 Ecosystem: Oversee the administration, licensing, and optimization of Microsoft 365 core services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Endpoint & Device Management: Manage and deploy unified endpoint policies via Microsoft Intune (MDM/MAM) for Windows, macOS, iOS, and Android devices.
• High Availability & Disaster Recovery: Maintain and regularly validate business continuity, automated backup routines, and disaster recovery runbooks.

2. Cybersecurity & Identity Governance

• Zero Trust & IAM: Implement and govern least-privilege access, Privileged Identity Management (PIM), Multi-Factor Authentication (MFA), and Conditional Access policies.
• Threat Detection & Response: Configure, monitor, and fine-tune Microsoft Defender XDR (Endpoint, Office 365, Identity, Cloud Apps) and Microsoft Sentinel (SIEM/SOAR) for anomaly detection and rapid threat hunting.
• Data Security & Governance: Define and maintain data classification, Data Loss Prevention (DLP), sensitivity labels, and retention policies via Microsoft Purview.
• Vulnerability & Patch Management: Conduct proactive vulnerability assessments, coordinate remediation timelines, and oversee endpoint/server OS patch cycles.
• Incident Response & Investigation: Lead tier-3 security incident investigations, digital forensics, root cause analysis (RCA), and remediation tracking.

3. Automation, Governance & Continuous Improvement

• Scripting & IaC: Write and maintain PowerShell and Azure CLI scripts to automate administrative tasks, compliance checks, and user lifecycle provisioning.
• Audit & Compliance: Align environments with industry security baselines (such as CIS benchmarks, ISO 27001, SOC 2, or NIST) and assist in compliance audits.
• Documentation & Mentorship: Maintain accurate system architecture diagrams, standard operating procedures (SOPs), and configuration guides; mentor junior IT support staff.

Qualifications

• Education: Bachelor's degree in computer science, Information Technology, Cybersecurity, or equivalent practical experience.
• Experience:
  • 2+ years of hands-on experience in enterprise IT infrastructure administration and support.
  • 2+ years of dedicated hands-on experience with Microsoft Azure, Microsoft 365, and Microsoft Entra ID.
  • 1+ years managing cybersecurity tooling, including endpoint protection, identity security, and threat monitoring (preferably Microsoft Defender suite).
• Technical Proficiency:
  • Advanced understanding of networking fundamentals: TCP/IP, DNS, VPNs, subnets, NSGs, and firewall rules.
  • Demonstrated experience managing Microsoft Intune, Conditional Access, and Exchange Online.
  • Proficiency in PowerShell scripting for automation across Azure and M365 tenants.

Preferred Certifications

• Microsoft Azure: AZ-104 (Azure Administrator Associate) or AZ-500 (Azure Security Engineer Associate)
• Microsoft 365: MS-102 (Microsoft 365 Certified: Administrator Expert) or SC-300 (Identity and Access Administrator)
• Cybersecurity: SC-200 (Security Operations Analyst), CompTIA Security+, CySA+, or CISSP

Raya Restaurants has grown into a recognized player in Egypt’s food and beverage industry, offering distinctive dining concepts that bring together comfort, quality, and artisanal experiences. With 10 outlets across four brands, including Ovio, Little Ovio, The Lebanese Bakery, and Loris. Raya Restaurants has become a trusted destination for both everyday dining and special moments.

With more than 700,000 annual visitors, a strong presence in both B2C and selective B2B operations, and 29% year-over-year revenue growth in 2024, Raya Restaurants continues to enrich Egypt’s culinary scene. At its core, Raya Restaurants is about more than food. It is about shaping memorable experiences, building lifestyle destinations, and contributing to Raya Holding’s vision of creating flagship investments that touch people’s daily lives.