Senior Supervisor (SOC)

Responsibilities

• Serve as the primary technical escalation point for high-severity security incidents, coordinating recovery efforts from detection to containment.
• Lead, manage, mentor, and support Tier 1 & Tier 2 SOC analysts to ensure effective SOC operations.
• Monitor, troubleshoot, investigate, and report security incidents and threats on a daily basis.
• Perform incident analysis, log analysis, digital forensics, threat hunting, and root cause investigations.
• Develop and enhance SOC operational manuals, playbooks, use cases, and incident response procedures.
• Track and report SOC KPIs such as Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR).
• Manage and maintain security platforms and technologies, including SIEM, SOAR, EDR/XDR, PAM, WAF, Firewalls, IPS, VPN, Anti-Spam, Mail Filters, Encryption, Web & Wireless Security solutions.
• Conduct systems and network security hardening across Microsoft, VMware, OpenStack, UNIX systems, virtualization, and container environments.
• Support and maintain ISMS, BCMS, PCI-DSS compliance, and ISO security requirements.
• Participate in Business Continuity and Disaster Recovery implementation and testing.
• Conduct security assessments and evaluate new security technologies and solutions.
• Prepare periodic security reports and maintain updated security documentation.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or a related field.
• 7–10 years of experience in SOC / Information Security roles, including at least 2 years in a leadership or senior analyst position.
• Strong hands-on experience with security appliances, SIEM, SOAR, EDR/XDR platforms, firewalls, IPS, VPN, anti-virus solutions, and other cybersecurity technologies.
• Strong knowledge of Microsoft systems, VMware, OpenStack, UNIX systems, virtualization, and container technologies.
• Strong understanding of the MITRE ATT&CK framework, threat hunting, intrusion analysis, and digital forensics.
• Experience with Network Management and Remote Control software.
SOC-related certifications (Threat Hunting, Incident Handling, Intrusion Analysis, etc.) are highly preferred.
• Strong analytical thinking, problem-solving, communication, negotiation, and leadership skills.
• Customer-centric mindset with strong operational awareness and mentoring abilities.

Raya Information Technology, the leading system integrator was established in 1998 with a vision to lead the information technology market depending on its dynamic portfolio.

Building on the fact that sustainable growth starts with strong roots, Raya Information Technology helped over 1000+ customers in all market sectors in adopting new technologies and achieving higher levels of business performance.

With a regional presence across MEA region through 3 regional offices in Egypt, Saudi Arabia and United Arab Emirates, we serve customers in the sectors of financial services (FSI), Telecommunications, Public, Oil & Gas, Hospitality, Commercial and Retail.

Raya Extensive Expertise in the field of system integration and technology consultancy uniquely positions it as the Digital Transformation enabler bridging the gap between legacy and future technologies.

Our offerings range from ATM & Self- Service solutions, infrastructure solutions, Oracle Apps & Tech Solutions to Data Center, Co-location and Cloud Solutions using its large pool of 900+ certified skilled team and leveraging its unique portfolio of class A technology vendors.

Our strength lies in our specialized divisions, which deliver comprehensive full-stack solutions: Raya Integration, Raya International Services, Raya Data Center, Raya Network Services, Raya Digital, and Raya Cyber Solutions.